Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Direct customer interaction and response through the Listening engine.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

ProProfs

FEBRUARY 18, 2019

It has become the mainstay of effective training, better employee performance, and business growth based on learning data. Now, their range of capabilities comprises learning analytics, reporting dashboards, recommendation engines, and many more. Key Features of LRS. LRS brings the following benefits to the table: ?

Education 68

Education Compliance Start-ups Actionable Insights 68

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52