SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. It empowers businesses to build stronger customer relationships and turn feedback into actionable insights.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Sprinklr

OCTOBER 20, 2021

Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Create memorable customer experiences.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SugarCRM

FEBRUARY 7, 2023

Guided selling is far from magic and closer to AI-powered data engineering, custom software development, and deployment. For this reason, in B2B, guided selling introduces B2B software selling solutions that aid sales teams in increasing sales by recommending the best content, communication tactics, actions, and products to close a deal.

CX 26

CX B2C Engineering B2B 26

InteractionMetrics

JANUARY 23, 2024

Often, you’ll want to share data between your survey and other CRM applications. Integrated Data : Where do you need to integrate your CRM data? For example, y our CEO may want a 5-minute highlights summary, whereas your engineers might ask for a Q&A that drills into every aspect of the survey methodology. Interviews?

Customer Survey 52

Customer Survey AI B2B CRM 52

SugarCRM

NOVEMBER 19, 2019

Moreover, you can also get actionable insights regarding your prospects’ interaction with your website and streamline account engagement. Just choose the mailing list from your marketing automation platform or your CRM, and include or exclude people based on various touchpoints. Optimized for Search Engines.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20

SugarCRM

JULY 6, 2021

And as always, a flexible and intuitive CRM tool is the binder you need for those specific elements. At its core, Sugar is a CRM built upon companies’ need to deliver improved interactions with their customers. But dedicated Sales, Support, and Marketing software integrated with Sugar can help you enrich your customer experience.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

Comm100

FEBRUARY 10, 2022

So, research and source the best data-driven tools to secure actionable insights about your target audience. Capture insights about your customers’ demographics, product knowledge, preferences, and buying capacity. These insights will inform you about your target buyer’s preferences and help customize their shopping experience.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). He’s also the founder of Tech.pinions and TPThinktank. from Fordham University.

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

SugarCRM

AUGUST 31, 2020

The time-aware CX platform is an innovative approach to tracking, analyzing, and engineering great customer experiences. Forecast and predict revenue changes providing actionable insights before they occur. A time-aware CX platform, enhanced by Sugar Discover. The Fundamentals of Time-Aware CX.

CX 29

CX Innovation Construction Compliance 29

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Touchpoint Social Media 52