Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. Personalization at Scale : This technology enables you to treat each customer as an individual, offering personalized experiences that resonate and build loyalty. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

JANUARY 9, 2024

Jacob Shields Bridges the Gap Between Agent and Company Satisfaction Jacob Shields , Director of Customer Experience & Technology of DojoNetworks1, provides a real-world example, stating that “customers might be happy with the agent but dissatisfied with the company’s policies.”

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? SurveySensum.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

MAY 25, 2022

It has also been used widely in the automotive industry to find actionable insights on sales, customer satisfaction, model testing, and market research. Real-time insights: Online surveys are better than CATI interviews as they are powered by AI, machine learning, etc., to create reliable analytics and reports. Conclusion.

Manufacturing 52

Manufacturing Actionable Insights Machine Learning VOC 52

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers. Pros The tool is simple and user-friendly.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! Do not mislabel your job titles, technologies, courses, academies, certificates, consulting, and strategies. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

SurveySensum

SEPTEMBER 14, 2020

They are now struggling with the funds, technology, and resources to drive a successful digital CX transformation. Understand where you are in terms of funds, technology, and resources and what is required to move digital. Train them on new technologies. Use innovative technologies. By leveraging technologies!

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. You can seamlessly enjoy templates for NPS, CES, CSAT, VoC, product experience, brand experience, and more. . SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Taylor Reach Group

MAY 24, 2018

As an attendee at the SWPP Annual Conference, you will; Learn about industry trends and hot topics from the experts; Improve your workforce management skills; Make important contacts and network with your peers; See the latest technology available to you; Have a great time! Loyalty Summit: June 5-7, Barcelona. and Now What?’

Contact Center 48

Contact Center CX Healthcare Social Media 48

SurveySensum

NOVEMBER 11, 2021

When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of. It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Best features. Text Analytics. Data Management. Sentiment Analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Callminer

JULY 15, 2019

On day 2, we have artificial intelligence and related technology taking center stage. Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights. Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28