Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Experience Investigators

MAY 7, 2024

We’re connecting the dots between CX metrics and tangible business outcomes like retention and referrals, ensuring that you walk away with actionable insights for driving loyalty and value.

CX 52

CX Healthcare Actionable Insights AI 52

Uniphore

NOVEMBER 17, 2021

Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Download Now. The post Keeping Compliance Under Control appeared first on Uniphore.

Compliance 130

Compliance Actionable Insights AI Sales 130

Uniphore

OCTOBER 4, 2021

The evolution of voice technology & conversational AI. Extracting actionable insights from customer interactions with AI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.

AI 100

AI Predictive Analytics Customer Experience Actionable Insights 100

Comm100

APRIL 2, 2024

– Analyzing Feedback for Actionable Insights: Collecting feedback is only the first step; analyzing this data for actionable insights is where the real improvement begins. Regular engagement also shows customers that their opinions are valued, enhancing their overall perception of your brand.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Execs In The Know

APRIL 10, 2024

Furthermore, it introduces the transformative impact of artificial intelligence (AI) and technology in elevating customer experience strategies, making it an invaluable read for brands looking to foster stronger relationships and drive success. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

CX Accelerator

JANUARY 7, 2019

So keep that in mind as I talk about technology for customer experience. That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. I’m slow to grasp new concepts but once I do grasp them I generally understand them very well.

AI 275

AI Machine Learning CX Net Promoter Score 275

InteractionMetrics

MAY 16, 2024

We combine the principles of science with cutting-edge technology to deliver specific, actionable insights. Need a customer experience research firm that delivers actionable insights? Interaction Metrics is a customer experience research firm. Customers today have higher expectations than ever before.

Net Promoter Score 52

Net Promoter Score Customer Experience Mystery Shopping NPS 52

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. It’s a very exciting and opportune time for WEM solutions. This is where the newly reimagined WEM platform comes in.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

MattsenKumar

SEPTEMBER 21, 2023

As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. In a few years, there will be rapid growth in companies adopting this technology to cater to the high demands of customers.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Lumoa

APRIL 3, 2023

Many of B2B Customer Experience Agency’s clients require support for instance in building Voice of the Customer measurement models and governance with the natural next step being technology and tools for analyzing customer feedback and creating actionable insights. I see CX as a Service.

B2B 83

B2B Customer Experience Voice of the Customer Government 83

CSAT.AI

NOVEMBER 17, 2022

Automation covers technologies across many processes and fields. In regard to customer service it’s using technologies instead of people to accomplish both customer facing and back end tasks. A program will execute the same action consistently when triggered by the same input it’s programmed to respond to.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. Create a customer persona – creating a persona will help you tailor your messaging and design to meet the needs of your target audience.

B2B 130

B2B B2C Touchpoint Actionable Insights 130

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. These are the first three steps of my CatSight Process for actionable insight development. (If Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology 48

Technology Technology Manufacturing Transportation 48

Zendesk

JULY 12, 2023

For most people, it’s a dazzling and fascinating new technology that promises to upend the world as they know it. Having founded four AI/ML startups, he possesses a deep understanding of not only the genesis of these technologies but also how to implement them.

AI 52

AI ML Artificial Intelligence Machine Learning 52

CX Accelerator

NOVEMBER 11, 2022

Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. For this reason, we have included measurement with customer insights. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it.

CX 307

CX Customer Journey Map CX Transformation Government 307

Execs In The Know

JANUARY 29, 2023

Prepare for the Future Take time to reflect and examine the possibilities of CX as it relates to leadership, people, purpose, processes, and technologies. We’ll be deep diving into important topics for today and for the future. Register today and meet us in the “Live Music Capital of the World!”

CX 90

CX Hospitality Hospitality Actionable Insights 90

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 94

B2B ML CRM Customer Relationship Management 94

Execs In The Know

APRIL 29, 2022

With little insight into how their processes and technologies are affecting agent productivity, leaders are missing opportunities to improve their efficiency and drive better results. To address the situation, many companies are looking at tools like Fin’s Work Insight Platform. Did you miss the session? Here’s a recap.

CX 98

CX Actionable Insights Touchpoint Technology 98

Hodusoft

MARCH 29, 2022

Digital India is transforming with the advancement of technology in every sphere. One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line.

Contact Center 98

Contact Center Artificial Intelligence Innovation Actionable Insights 98

Qualtrics

DECEMBER 2, 2020

A modern technology experience drives productivity and helps employees feel valued. Take these three steps to introduce new technology at your organization. What would you – nay, any of us – have done without video communication technology during COVID-19? People expect the same great experiences from their workplace technology.

Technology 26

Technology Technology Start-ups Actionable Insights 26

PeopleMetrics

JUNE 26, 2019

Yet despite these technological advancements, it appears that many of those charged with leading these initiatives are too focused on polished, buzzword - laden tools , and are in turn losing focus of why these programs exist in the first place – t o enhance the c ustomer experience. Do it for me – This is no longer the age of self service.

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

Zendesk

JUNE 22, 2021

That means being agile: designing teams, processes, and technology to meet those needs, not for one unusual year, but for every year and decade to come. Investing in flexible technology that supports CX goals. To be ready for whatever is around the corner, SMBs need to be responsive to shifting customer needs.

Actionable Insights 52

Actionable Insights Technology Technology CX 52

ECXO

NOVEMBER 9, 2023

Prepare to be inspired and equipped with actionable insights that can truly make a difference. What you will learn: -In her presentation, Karen unveils the remarkable synergy between CX and culture, illuminating how the latter propels the former to new heights. Karen’s Bio: Principal of Co.-Design Karen is the principal of Co.-Design

CX 52

CX CXM Government Contact Center 52

Callminer

JUNE 3, 2019

Speech analytics technology leaves no room for guessing. Instead of turning to legacy training methods, speech analytics can offer each employee a personalized training program based on actionable insight from their calls and modifiable alerts in accordance with business initiatives. Lack of resources is a major stressor.

Net Promoter Score 140

Net Promoter Score Contact Center Actionable Insights NPS 140

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Data-driven insights to understand customer experience outcomes.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. Support team morale is low, but the right technology can help. They shared which trends they predicted would shape customer service in 2023.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

ClientSuccess

MAY 25, 2023

Engagement Insights The new Engagement Insights feature streamlines the customer engagement process by automatically summarizing customer success managers’ meeting and call notes, identifying crucial next steps, and discerning customer sentiment.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Hodusoft

SEPTEMBER 21, 2022

It has become a must-have technological aid for every business. By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. You can enhance the efficiency of your outbound calling by investing in reliable outbound call center software. Average call duration.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Execs In The Know

FEBRUARY 15, 2023

Outdated technology: If you’re like 55% of firms surveyed by IBM , tech is a limiting factor when it comes to personalizing the experience. Translating data to insights: You may be sitting on a treasure trove of valuable customer data. But you have no way to turn that raw information into actionable insights that drive results.

CX 52

CX Actionable Insights Contact Center Start-ups 52

Hodusoft

MAY 26, 2022

Gartner is a leading technology research and consulting firm acknowledged worldwide for its business software review. Gartner is one of the most credible sources for businesses to go through actionable insights and expert recommendations before buying software.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

ClearAction

DECEMBER 26, 2022

Others insist that technology will make the needed difference. Recommend, buy more, and stay with the brand are earned by smoothing silos, identifying high impact CX improvement areas, generating actionable insights quickly, and establishing a customer-first culture. . All of these approaches are insufficient.

CX 71

CX Customer Experience VOC Legal 71

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It covers everything from customer service best practices to the latest technology and tactics for enhancing customer interactions.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

ClientSuccess

MAY 19, 2020

The prestigious CODiE Awards recognize the companies producing the most innovative business technology products globally. Congratulations to this amazing group of 2020 Business Technology CODiE Award winners,” said SIIA President Jeff Joseph. They represent the best of high-impact, outcome-focused innovation.” .

Innovation 69

Innovation Actionable Insights B2B Technology 69

DMG Consulting

SEPTEMBER 29, 2022

This edition of the Report, formerly the Interaction Analytics Product and Market Report , has been renamed to reflect its exploration of the broadening and growing contributions and value of these solutions as IA technology is embedded into third-party applications and adoption extends throughout organizations. About DMG Consulting LLC.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48