Zendesk
OCTOBER 9, 2023
According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.
Comm100
FEBRUARY 13, 2023
It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. Like other AI bots, ChatGPT works using deep learning to respond to chat prompts with text.
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SurveySensum
NOVEMBER 23, 2023
This is why for the last couple of years, augmented reality and artificial intelligence have been the hot topic in digital marketing circles. AI is becoming a part of CX as well — according to Adobe’s State of CX report , customers expect to have quicker response times thanks to generative AI.
CSAT.AI
MAY 29, 2019
My friend and I went to In-N-Out this past week (California omnivores know the bliss that is In-N-Out), and experienced the shortest line I’ve ever seen on a weekend or holiday. That is huge during 100 degree days in a California summer. Streamlining with AI. In this way, AI and humans work together to streamline processes.
Execs In The Know
OCTOBER 30, 2022
On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. Regardless of scale, brands have to find quick wins.
Execs In The Know
MARCH 13, 2023
Want to know what the #1 used car in California is? “We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Turo is available in over 5,500 cities across the United States, Canada, Australia, and the United Kingdom.
Steven Van Belleghem
OCTOBER 15, 2023
Visitors for Space Mountain at Disneyland can design their own rocket ships and those waiting at Toy Story Mania in Disney California can play games involving Pixar characters. Disney also has embraced generative AI. And it has already begun to adopt generative AI in a number of ways.
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