Intercom, Inc.

MARCH 17, 2021

Jean-Bernard Baptiste is a Senior Manager of Customer Support at HubSpot , a platform built to enable business growth across marketing, sales, and customer service. HubSpot offers omnichannel support to its customers, spanning across live chat, social media, email, and phone support. Meeting customers where they are.

Business Growth 138

Business Growth Customer Experience Start-ups Technology 138

CommBox

JANUARY 28, 2024

From a business perspective, 69 % of decision-makers see self-service as a significant part of their service strategy. In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. 64% of businesses believe chatbots allow them to provide a more customized customer experience.

AI 52

AI Customer Service Real Estate B2C 52

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. Businesses providing a better customer experience could grow their revenue, as 86% of customers are willing to pay 13%-18% more for a better customer experience. Use chatbots to drive business growth. (©

Sales 98

Sales AI Healthcare Omnichannel 98

Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.

AI 52

AI Customer Service Customer Experience Machine Learning 52

CommBox

SEPTEMBER 20, 2021

From a business perspective, 69 % of decision-makers see self-service as a significant part of their service strategy. In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. 64% of businesses believe chatbots allow them to provide a more customized customer experience. .

AI 96

AI Customer Service B2C Real Estate 96

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Why Chatbots Are Important For Business Growth .

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. For example, Apple is known for hosting in-store events that offer customers unique and educational experiences. Sephora is a prime example of seamless omnichannel integration in retail.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40