DMG Consulting

JUNE 11, 2019

Three Pillars of AI for Contact Centers. Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. The first of the three AI pillars is a grouping of technologies that allow organizations to understand what customers are saying.

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DMG Consulting

SEPTEMBER 4, 2020

Contact Center WFO Solutions In the Future. The contact center WFO suite market has performed well in both good and challenging economic times. It is not known how the contact center WFO suite market will perform during the coronavirus pandemic, as there is no precedent for this type of crisis.

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Shep Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?.

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Fonolo

AUGUST 1, 2018

Google made a major announcement at their “Cloud Next” event with the launch of Contact Center AI. It was the second time this month that the contact center world was rocked by a Google announcement. Our coverage tamped down on the hype a bit: No, Duplex is Not Going to Replace Call Centers.

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Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. This facility may be owned entirely by the organization or (as many companies prefer today) may be outsourced to a contact center operator.

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Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

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DMG Consulting

MAY 8, 2020

Question: I have heard about artificial intelligence (AI) being used in workforce management (WFM) solutions. How much historical data is needed for AI to improve forecast accuracy? AI-enabled WFM solutions leverage machine learning (ML), an AI technology that is effective at finding patterns.

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Fonolo

JANUARY 10, 2023

Wondering how to use artificial intelligence (AI) in your call center? It’s a hot topic, and many call center managers want to know what this rapidly evolving technology will mean for their organizations. Some people worry that AI is dangerous. The first thing to know is that AI is not something to fear.

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Customer Think

OCTOBER 26, 2023

I have hesitated to propose how to catch the shooting star that is the combination of Artificial Intelligence/Machine Learning (AI/ML), Large Language Models (LLMs), and ChatGPT with its Generative AI (GenAI), but there are some powerful applications available to help organizations to become frictionless1.

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Execs In The Know

APRIL 8, 2022

For contact centers, this also includes staffing and operations. Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. For now, AI will best serve contact centers as a complementary technology.

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VOZIQ

NOVEMBER 14, 2023

Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Unlocking Success With AI: A Proven Three-Step Blueprint This AI-powered blueprint addresses the questions listed above and guides CXOs in navigating the complex terrain of customer engagement and driving sustainable growth.

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Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Similarly, AI-powered chatbots mean businesses can offer 24/7 support. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times.

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VOZIQ

OCTOBER 13, 2021

Reston, VA, October 13, 2021: VOZIQ, an AI-powered predictive customer retention solution provider, announced the launch of its redesigned website with a new domain address – voziq.ai A solution installed on the client’s cloud, and the VOZIQ AI team working as an in-house remote extension.

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Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

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Execs In The Know

MARCH 9, 2023

How to Create Legendary Social Media Customer Experiences While social media management tools have advanced to keep pace with rising expectations, many organizations have not.

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UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers.

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UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers.

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Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

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Ameyo Callversations

JUNE 1, 2022

Conversational AI facilitates accessible communication between humans and machines through text or speech. The best form of conversational AI can create natural human sort of interactions. Scope of Conversational AI. The best conversational AI can offer results which are indistinguishable from a human.

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DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation. Broader Use Cases for IA.

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DMG Consulting

OCTOBER 13, 2020

There’s nothing like a worldwide pandemic that requires people to social distance to emphasize the mission-critical nature of intelligent, artificial intelligence (AI)-based, omni-channel self-service solutions.) Many recent IVA enhancements incorporate new or additional AI-based capabilities. IVA Trends for 2020.

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DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Not Just a Contact Center Solution. IVAs Are Essential for an AI Transformation.

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VOZIQ

APRIL 11, 2023

With the help of AI, it is possible to detect customers at high churn risk and deploy retention campaigns. The plethora of information available via contact centers is crucial in keeping track of their sentiments. Sentiment analysis and AI allow businesses to unlock new potential opportunities to increase CLV.

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Hodusoft

JANUARY 1, 2021

However, the contact center software automatically records calls and such recordings can be analyzed using the real-time analytics & reports feature. For call center operations to be smooth and profitable for a supervisor to do better, you would find AI powered call center software a much better option.

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VOZIQ

APRIL 11, 2023

With the help of AI, it is possible to detect customers at high churn risk and deploy retention campaigns. The plethora of information available via contact centers is crucial in keeping track of their sentiments. Sentiment analysis and AI allow businesses to unlock new potential opportunities to increase CLV.

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Ameyo Callversations

MAY 4, 2022

Since the data flow in real-time, you can also avoid delays in contact center operations by keeping the workforce updated. Unlimited scalability: Since the cloud communication system works via an ever-connected internet system, it helps you reduce the hardware downtimes, which is so familiar with physical contact centers.

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Ameyo Callversations

JUNE 24, 2022

Cutting-edge innovations like Artificial Intelligence (AI) and machine learning (ML) are exponentially changing the banking models in today’s world. IS REMOTE WORKING A GOOD IDEA FOR YOUR CONTACT CENTER? AI and ML-based Voicebots for bankin g improve this self-service model by quite a notch.

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Ameyo Callversations

MAY 25, 2022

When businesses engage with the technology ecosystem about automation, some specific solutions emerge: AI, chatbots for the web, and automated workflows. An email bot is essentially a marketing and customer engagement tool that uses AI and natural language processing to provide a personalized interaction experience to customers.

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Execs In The Know

OCTOBER 11, 2022

With advancements in artificial intelligence (AI) and machine learning (ML) technology, there is a better way to drive conversational and contextual self-service , and fix your Digital Front Door. While these journey potholes create significant cost and revenue implications if left unaddressed, there is a way forward. About Knowbl.

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DMG Consulting

DECEMBER 10, 2019

Enabled by the digital transformation and enterprise-wide initiatives to retool and position companies to succeed in a digital service economy, 2019 was a great year for service organizations and contact centers. 2019 was the year of artificial intelligence (AI) and robotics, a trend that is going to continue while the tools improve.

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DMG Consulting

MARCH 31, 2022

Executives have known this for years and have started to make investments in their service organizations and contact centers to improve the CX, particularly if the investment has a quantifiable payback. Artificial intelligence (AI)-enabled omnichannel intelligent virtual agents (IVAs) are the future of self-service.

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Hodusoft

AUGUST 30, 2022

Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. CCaaS is the short form of Contact Center as a Service. In this blog, we will get a detailed insight into all these three cloud-based technologies.

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Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

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SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. CRM platforms increasingly house a multitude of data points that need AI and predictive capabilities to derive hidden insights. Drive Automation.

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CommBox

OCTOBER 18, 2023

Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. But first, let’s understand the core differences between Conversational AI and Generative AI. What is Generative AI?

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Zendesk

OCTOBER 17, 2022

This digital revolution in manufacturing includes the development of Artificial Intelligence (AI), which involves using technology to automate complex tasks and discovering patterns in the manufacturing processes that can be used to improve workflow. Advantages of AI. trillion in value by 2025. Intelligent technology. Boost efficiency.

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DMG Consulting

NOVEMBER 1, 2022

Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. The pandemic proved that agents and other contact center resources can successfully and productively work remotely when they are equipped with the right tools. Self-Learning KM.

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