Lumoa

FEBRUARY 14, 2024

Don’t let your customers feel like just a number; add a human touch to your interactions. Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

OCTOBER 11, 2023

SurveySensum As we delve into AskNicely alternatives, SurveySensum emerges as a top survey-creating tool that redefines how businesses collect and utilize feedback to increase customer satisfaction. The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

CSAT.AI

MARCH 15, 2023

. “Don’t You Forget About Me” – Simple Minds (and from iconic movie “The Breakfast Club”) Don’t You Forget About Me -What Makes Generation X Customers Different Generation X, also known as the “Xers”, is most often defined as people born between 1965 and 1980.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. It not only helps in identifying and addressing issues promptly but also builds trust and loyalty among customers. Measure and improve customer satisfaction by collecting user opinions and addressing their concerns.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

CSAT.AI

JULY 10, 2019

Most brands have a definable customer base. Alienware , a high-end gaming company, has a customer base that evolved with them. No longer just for teenage ‘bros’, their gaming audience has grown up and so has the brand. Women make up half of their gaming audience and now their average customer is in their 30s.

Contact Center 69

Contact Center Sentiment Analysis Gaming B2C 69

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents?

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents?

ML 72

ML Customer Service AI Sports 72

CSAT.AI

OCTOBER 23, 2019

Companies still use the FAQ as a way of bridging the gap between them and their customers. Today there are complex AI tools and huge contact centers handling large volumes of inquiries, but this simple tool still has a place. It helps customers to help themselves when it’s well written and easy to find (This is a key point.

Customer Service 52

Customer Service Sentiment Analysis Government Contact Center 52

CSAT.AI

APRIL 24, 2019

Take some tips from this superhero’s motto and raise your customer service game. However, the bar is constantly being raised by companies that understand customer expectations are changing. With over $3 trillion in buying power it is worth it to aim high to reach them in the customer service game.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

CSAT.AI

MAY 8, 2019

The customer service rep, Dale, answered her question with ease. They talked about how cool the most recent “Game of Thrones” episode was, and then Beth closed the window. Beth contacted her wireless provider via chat to ask about data upgrade options for her phone plan. Beth thanked him. The chat, however, was not ended.

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

CSAT.AI

JUNE 12, 2019

Old Spice is still kicking it with an interactive online game called Big Lavender, to boost their new lavender scented body wash (wait…what was that about not smelling like a lady again? What are your ideas to make customers feel good? The love of these ads brought love to the product. I like lavender.). Give it a try.

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

CSAT.AI

MARCH 20, 2019

There are a myriad of challenges for customer service reps to provide great customer experience. Some companies have upped their customer service game and are killing it. That’s rough if you’re a customer service agent working for one of those ‘other companies’. Step up the self-serve game! Integration.

Customer Experience 52

Customer Experience Sentiment Analysis B2C Gaming 52

CSAT.AI

NOVEMBER 28, 2018

The businesses who don’t realize this and try to do everything as they always did this will go the way of Blockbuster when streaming services like Netflix entered the game. Customers desire transparency from the businesses they buy from now more than ever. They can use this to ease a situation or to appreciate a great customer.

Customer Service 52

Customer Service CRM Sentiment Analysis Start-ups 52

Qualtrics

JANUARY 28, 2020

Social media - respond in a publicly visible environment, which can help generate positive word-of-mouth and bring new customers to your brand. Chatbots - AI is getting better all the time, and leading brands have been using AI-chat bots for sensational customer communication experiences. Improve your follow-up game.

Sentiment Analysis 24

Sentiment Analysis Close the Loop Gaming Social Media 24

CSAT.AI

MAY 1, 2019

What influencers can you take tips from to up your millennial marketing game? Millennial Customers want to buy from ethical businesses. The post To Win Millennial Customers Understand Them Don’t Mock Them appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Entertainment 52

Entertainment Social Media Sentiment Analysis Omnichannel 52

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. Customers are looking for faster results without sacrificing quality of service. Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. DID YOU KNOW?

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. It’s an ongoing process that needs monitoring and refinement.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Note: Churn as a loss can be applied to customers or agents.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

CSAT.AI

JANUARY 12, 2023

Customers returned to in-store shopping, but still expect to have those digital options available. According to the American Customer Satisfaction Index May 2022 release , customer satisfaction hit the greatest low in 17 years. Their US 2022 Customer Experience Index showed that 19% of brands lost CX quality.

Customer Service 85

Customer Service Sentiment Analysis Contact Center CX 85

SurveySensum

MARCH 10, 2023

So, how can you improve your customer retention rates? To effectively retain your existing customers, measuring NPS can be a game-changer. ” – and an open-ended follow-up question asking ‘why’, you can gain valuable insights into your customers’ expectations and experiences.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

CSAT.AI

JANUARY 30, 2019

An athlete trains regularly, not just on game day. Creating a positive company culture is one step toward customer satisfaction. Your customers and your business will benefit. Having a company culture in place that supports the agents’ work and their well being prevents churn. Make training solid and ongoing.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Customer Satisfaction Customer Service 52

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

CSAT.AI

AUGUST 21, 2019

It’s a Numbers Game. The post Disrupting Gender Inequality in Call Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. However, from both of these reports it’s clear this disparity is a worldwide issue.

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52

CSAT.AI

AUGUST 24, 2022

There are general categories of interest like tech, health, and books, and niche communities (aka subreddits) dedicated to a single book , movie, show, or game. The post Are Your Customers Turning to Reddit Instead of Your Customer Support?? Reddit has a thread for everything. Is Reddit getting a better CSAT score than you?

Sentiment Analysis 86

Sentiment Analysis Customer Service Gaming Start-ups 86