Intercom, Inc.

SEPTEMBER 9, 2022

The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Lightico

FEBRUARY 22, 2024

The insurance industry is experiencing a transformative wave of innovation driven by Intelligent Document Processing (IDP). In an era where efficiency, accuracy, and speed are paramount, IDP emerges as a game-changer, revolutionizing insurance operations and redefining the landscape of document processing.

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72

Hodusoft

APRIL 19, 2022

It is this support and impact that drives us to innovate new products to enrich the experience of every business.” The HoduSoft team participated in the giant networking event along with multiple technology channels, innovators, key suppliers, brokers, visionaries, and business professionals to witness the technological advancement.

ML 52

ML Innovation AI Technology 52

DMG Consulting

MARCH 31, 2022

Given the substantial enhancements and innovation in the area of self-service technology and consumers’ growing preference to help themselves, it’s time for organizations to update these customer-facing applications.& & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54