Execs In The Know
SEPTEMBER 28, 2023
Building customer trust and loyalty are the cornerstones of any good business strategy. For businesses, nurturing customer loyalty means delving deeper than the initial transaction and crafting enduring relationships based on trust. It’s that magnetic connection that keeps you coming back again and again.
CX Accelerator
OCTOBER 25, 2018
What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. I’ve seen organizations with vibrant, meaningful CX groups modeled in all sorts of different ways. Many assume that organizations with a dedicated CX function have a massive advantage.
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Execs In The Know
AUGUST 25, 2022
PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. At Genesys, we believe that every moment matters. About Execs In The Know.
Beyond Philosophy
JULY 18, 2020
This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.
Execs In The Know
OCTOBER 5, 2021
PHOENIX, ARIZONA, US, October 5, 2021 — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Leaders Trends & Insights: Consumer Edition — the first volume of the company’s new, biannual CX research series.
Kerry Bodine
JANUARY 4, 2017
I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.
Taylor Reach Group
APRIL 25, 2018
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.
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