Execs In The Know

SEPTEMBER 28, 2023

Building customer trust and loyalty are the cornerstones of any good business strategy. For businesses, nurturing customer loyalty means delving deeper than the initial transaction and crafting enduring relationships based on trust. It’s that magnetic connection that keeps you coming back again and again.

CX 52

CX Artificial Intelligence Customer Loyalty Retail 52

Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

Artificial Intelligence 115

Artificial Intelligence Machine Learning Sentiment Analysis AI 115

CX Accelerator

OCTOBER 25, 2018

What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Despite a general soreness from impromptu desert hiking in the picture above, as well as a beard full of whipped topping from the “Wild West Olympics”, it was a remarkable event.

CX 140

CX Net Promoter Score NPS Contact Center 140

Execs In The Know

OCTOBER 5, 2021

PHOENIX, ARIZONA, US, October 5, 2021 — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Leaders Trends & Insights: Consumer Edition — the first volume of the company’s new, biannual CX research series.

Customer Experience 52

Customer Experience CX Customer Loyalty Customer Experience Management 52

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products.

CX 45

CX Retail Engineering Technology 45

Beyond Philosophy

APRIL 15, 2015

The Ritz Carlton in Tucson, Arizona, leverages its desert landscape and the related activities it provides to enhance their guests’ stay. Zhecho’s expertise inludes Customer behavior analytics, Customer loyalty, complaints management, and journey mapping. embraced the concept.

Customer Loyalty 124

Customer Loyalty Customer Experience 124

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Retail 48