articles the-debate-over-open-to-work 
Intercom, Inc.
JULY 5, 2022
But often when I shared these designs with others to get feedback, we’d get sidetracked by seemingly small interaction design decisions when, in reality, we just had different mental models of how the system should work. For example, here’s a system design diagram that we used to design our Articles product.
Intercom, Inc.
JUNE 3, 2019
It took four of us to get it over the line (thanks, Colin and Paige )! It took four of us to get it over the line (thanks, Colin and Paige )! There are so many aspects to being a successful PM , and lots of great articles articulating these. Career ladders to the rescue. This is where career ladders come to the rescue.
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Lumoa
JANUARY 3, 2023
With a track record of working at tech giants like Microsoft and Nokia, he offers top-notch advice to boost response rates while generating deeper insights from survey responses. Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. Survey Design Best Practices.
Intercom
JUNE 1, 2023
Optimize your help center: identify important articles, update existing content, prioritize new content, write and publish articles, and templatize articles for streamlined production. The world of customer service is rapidly changing, fueled by the transformative power of AI. AI is here to stay. Short on time?
ECXO
APRIL 13, 2023
Navigating the Complexities of Customer Experience Across European Cultures Article source here : CX maturity models in Europe vary from country to country. Some have barely started or are still in the early stages of development. Others are more advanced in adopting, implementing and optimising customer-centric strategies.
Customer Service Life
OCTOBER 29, 2018
This article was originally published on August 15, 2018 on CustomerThink as part of Jeremy’s regular advisor column. In a recent conversation with the folks over at Intercom , a provider of customer messaging software, I learned a new way of categorizing support channels – synchronous and asynchronous.
Intercom, Inc.
JULY 11, 2019
Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. Michael Redbord has an answer for that.
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