Remove Artificial Intelligence Remove Government Remove Social Media
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How to Increase Trust in Government with Digital Communication

Comm100

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

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CX in the public sector: 5 government trends to embrace now

Sprinklr

Government doesn’t need to worry about customer experience. I hear this fairly often when I tell people about my work in government customer experience. The reality is citizens and customers of government have more voice and more power than ever, especially with the proliferation of social media, chat, and other digital channels.

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The Evolution of Business Relationships: Not B2B nor B2C, but H2H

ECXO

Artificial intelligence, automation, and digital platforms can offer incredible efficiencies and capabilities, but they should be used to enhance rather than replace human interactions. Social media platforms offer a space for authentic storytelling and community building.

B2C 156
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The Majestic Dance between AI and Humans in CX

ECXO

In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience. At its core, AI is a machine, governed by algorithms and codes. It lacks the human touch, the emotional intelligence, and the ability to perceive nuances and interpret emotions.

AI 320
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A complete guide to improving customer service in government [with best practices & use cases]

Comm100

In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.

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CX trends for the public sector

Zendesk

Serve your citizens with exceptional CX When most people think of a great customer experience (CX), interacting with a government agency is not exactly the first thing that comes to mind. Many government agencies have decades-old technology with disconnected data sources.

CX 52
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Hold It!: The Top 10 Worst Companies You Called in 2018

Fonolo

The tweets informing the report this year confirm that: a) customers are increasingly turning to social media to publicly out companies for poor customer service handling; and b) a benchmark of this poor service is placing a customer on hold. Government. Social Media as a Contact Center Touchpoint. Electronics.