Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. First, we’ll discuss what customer loyalty is.

Customer Loyalty 109

Customer Loyalty Business Growth B2B Net Promoter Score 109

SurveySensum

JANUARY 16, 2024

Earned consumer trust: Acknowledging customer feedback and working on improving your products will let you earn consumer trust. That results in customer support and loyalty—A win-win for both parties! Increased customer satisfaction: Customer feedback is the means to an end—a boost in CSAT.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Earned consumer trust: Acknowledging customer feedback and working on improving your products will let you earn consumer trust. That results in customer support and loyalty—A win-win for both parties! Increased customer satisfaction: Customer feedback is the means to an end—a boost in CSAT.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

SEPTEMBER 4, 2023

You should implement product NPS surveys in B2B to quantify customer loyalty by asking how likely users are to recommend your product. Getting feedback from feature request surveys helps you focus on what customers truly want. Customer Support Surveys Why should you launch customer support surveys? Not just that.

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing.

Real Estate 29

Real Estate Transportation CRM Sales 29

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Salesforce.

Business Growth 71

Business Growth CRM Social Media Sales 71

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

SEPTEMBER 23, 2021

The Ultimate Guide to A+ Customer Service with Shep Hyken & Brandon Steine. Intercom on Customer Engagement. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. What’s the difference between a repeat customer and a loyal customer?

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72

Intercom, Inc.

APRIL 15, 2021

Automation is a great way to improve your workflows and customer satisfaction, but only if it makes the customer journey easier. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Here are some of our favorite takeaways from the conversation.

AI 118

AI Start-ups B2B Predictive Analytics 118

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. into B2B software. We believe that ongoing engagement is the future of all customer relationships.

Start-ups 118

Start-ups Innovation Sales NPS 118

Qualtrics

APRIL 14, 2021

Business, sales and marketing leaders are embracing B2B CX programs to optimize customer experience, but it’s not easy. We explore 6 successful B2B CX examples to share what you can do in your company. But what about business to business? B2B businesses are different.

B2B 26

B2B Close the Loop CX B2C 26