CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . Chatbots can help businesses save up to 30% on their customer service. About Commbox.

AI 96

AI Customer Service B2C Real Estate 96

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Confirmit

JUNE 4, 2018

Unfortunately, organizational data silos can make it impossible for you to get the kind of holistic, real-time insights you need to improve the customer experience, anticipate customer behavior, drive organizational improvement, and maximize innovation and profitability. Driving product innovation and process improvement.

Voice of the Customer 40

Voice of the Customer B2B VOC Touchpoint 40

SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing.

Real Estate 29

Real Estate Transportation CRM Sales 29

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. But, as our research reveals, they’re finding innovative ways to balance them all.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations Technology 233

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Companies using chatbots can automate their workflow and service processes, improve efficiency and drive business growth. . Use chatbots to drive business growth. (©

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

ClearAction

MARCH 24, 2017

See the Applied Materials example: Strategic Action on B2B VoC ). This holistic approach (as opposed to case management alone) is best for positive word-of-mouth and business growth. See the tw telecom example: Is Operations Involved in B2B Customer Experience? ). That is mutual value creation.

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

Totango

MAY 15, 2024

During the Ask the Experts: Innovation Challenges with AI in CS discussion, the panelists shared several practical ways that companies can apply a startup mindset in their AI journeys: Identify a baseline before you start. That’s a lot of money and a lot of opportunity on the table if it’s not embraced with an agile learning approach.

AI 104

AI Sales Innovation B2B 104

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Adrian Swinscoe

JUNE 13, 2024

Today’s interview is with Prashaant Huria, who is the Chief Technology Officer for Unilever’s Digital Distributive Trade business.

Technology 22

Technology Technology Artificial Intelligence Business Growth 22

Zendesk

MAY 11, 2022

Slack integration with Zendesk messaging brings the same kind of conversational experiences built for B2B and B2C companies into the workplace for B2E (business-to-employee). That’s why we’ve created Sunco Labs —a division of Zendesk focused on innovating conversational experiences. It’s all powered by Sunshine.

CRM 98

CRM B2C Compliance B2B 98

ClearAction

JULY 21, 2016

How to Increase Synergy in B2B Voice-of-the-Customer Lynn Hunsaker. Answers to “What is the level of coordination across B2B CXM practices?” Stronger business results were typical among companies with quarterly meetings, dotted line reporting, or single department. Source: ClearAction B2B CXM Best Practices Study.

Voice of the Customer 54

Voice of the Customer B2B CXM VOC 54

Customer Bliss

MAY 10, 2019

Though the company operates on a B2B level, Scott understands that the business has a big impact on individuals, and wants his employees to remember that their services help improve lives. Don’t underestimate the value of social media and get left behind when it comes to business growth. Tell the Customer Story.

Social Media 12

Social Media Invoicing Healthcare B2B 12

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients.

Social Media 111

Social Media Education Sales Compliance 111

Intercom, Inc.

AUGUST 13, 2020

For the past twenty years, Yoli has been driving innovation and transformation in marketing at companies like Microsoft, eBay, and Points. Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth.

Social Media 209

Social Media AI Sales B2B 209

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. These static trends are very revealing: if we’re not aiming to be VoC Collaborators and Transformers we may never get there!

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”. into B2B software.

Start-ups 118

Start-ups Sales Innovation NPS 118

Qualtrics

APRIL 14, 2021

Business, sales and marketing leaders are embracing B2B CX programs to optimize customer experience, but it’s not easy. We explore 6 successful B2B CX examples to share what you can do in your company. But what about business to business? B2B businesses are different.

B2B 26

B2B Close the Loop CX B2C 26