Confirmit

JANUARY 9, 2018

B2B Organizations need a better way to collect, analyze, and react to customer, market, and employee feedback. We help B2B organizations listen to customers, markets, and employees. Then we help you analyze insights and facilitate action to drive business growth. Confirmit’s solutions can do all this!

B2B 40

B2B Voice of the Customer Business Growth 40

TeamSupport

SEPTEMBER 6, 2022

If you didn’t raise your hand at all – and not only because you are in a public space and are wary of strangers seeing you perform erratic movements – then you better quickly learn why your B2B business needs to be customer centric. Get up to date now on the most important business trend of our era and why it’s so imperative.

B2B 98

B2B NPS Business Growth Business Operations 98

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Why is Customer Loyalty Important for B2B SaaS Businesses?

Customer Loyalty 109

Customer Loyalty Business Growth B2B Net Promoter Score 109

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business.

AI 95

AI Engineering Business Growth Customer Acquisition 95

Intercom, Inc.

MAY 13, 2022

Useful for brands both large and small – as well as for B2C and B2B marketers – leads are vital to a business’ growth and sustainability, but many companies struggle with how to generate solid, actionable customer leads. . What is the difference between a lead and a prospect?

B2C 118

B2C Social Media B2B Sales 118

SugarCRM

DECEMBER 28, 2021

This makes it increasingly important for businesses to deliver the right message at the right time and to the right people. In response, companies must create B2B buyer personas to discover who their customers are and what matters to them. Send them surveys or hold one-on-one interviews if you have the chance.

B2B 26

B2B CRM Technology Technology 26

CommBox

JANUARY 28, 2024

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, followed by upgrading contact center technology (79%) and automating customer service processes (77%).

AI 52

AI Customer Service Real Estate B2C 52

SugarCRM

NOVEMBER 25, 2021

How Changes in B2B Buying Behavior Impact Website Strategy. Today’s buyers’ behavior has changed, as 68% of B2B buyers indicate an increase in the length of their buying cycle in the last year. How Marketing Automation Can Help You Generate Business Growth Through Your Website.

B2B 55

B2B Artificial Intelligence CRM Education 55

CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . Meeting their expectations is crucial to reduce customer churn and increase your business growth.

AI 96

AI Customer Service B2C Real Estate 96

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. B2C companies have a customer base of individual consumers, whereas B2B companies deal with businesses.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Intercom, Inc.

FEBRUARY 11, 2020

A commercial relationship is based on an exchange of value: the business provides a product or service, and the customer pays for it. A great commercial relationship also brings in aspects of a personal relationship, and at Intercom we believe that better relationships are the secret to faster business growth.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. While customer success locks business outcomes, CX locks customer sentiment.

B2C 96

B2C CX B2B Business Growth 96

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. SaaS Customer Success Tool.

Business Growth 71

Business Growth CRM Social Media Sales 71

Intercom, Inc.

SEPTEMBER 22, 2020

Brian says: Intercom’s SVP of Marketing Shane Murphy-Reuter recently caught up with Brian to talk about the importance of conversational relationships and how they can drive exponential business growth.

Gambling 211

Gambling B2B Education Business Growth 211

Confirmit

JUNE 4, 2018

B2B organizations are always eager to know what other B2B companies are doing in the CX space. They often look to Confirmit for answers, based upon our deep experience in B2B. Engaging your employees to deliver a purpose–built experience.

Voice of the Customer 40

Voice of the Customer B2B VOC Touchpoint 40

Intercom, Inc.

APRIL 29, 2021

Like, say, merging the idea of a reality TV docu-series with one of the key use cases of a fast-growing B2B startup. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Reality show meets B2B. How one company proved the ROI of its engrossing video series. Dee: I like it.

Innovation 118

Innovation B2B Start-ups Education 118

Shep Hyken

NOVEMBER 29, 2021

If you are in a business that ships merchandise, then you must read this article. Yes, it’s focused on retail, but with supply-chain issues hitting virtually every industry (B2C and B2B), the ideas shared in this article are applicable to most businesses.

Customer Service 81

Customer Service Retail B2C Start-ups 81

SurveySensum

OCTOBER 20, 2023

By maintaining the product feedback loop, you will not only gain happy users but also get positive reviews, and referrals, leading to overall business growth and success. Imagine you have a B2B tool for project management. Now you must be thinking about how to implement it right? Here are the four steps.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. “What emerged from our research is a modern playbook for support” What emerged is a modern playbook for support. .

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients.

Social Media 111

Social Media Education Sales Compliance 111

TeamSupport

FEBRUARY 22, 2024

Are you ready to elevate your customer support, drive customer satisfaction, and fuel your business growth, it's time to embrace TeamSupport. Because in the world of business, the race doesn't go to the swift—it goes to those who know how to treat their customers right.

Net Promoter Score 40

Net Promoter Score Omnichannel NPS Customer Satisfaction 40

SurveySensum

FEBRUARY 19, 2024

Make Your Business Customer-Centric Making your business practices focused on customers is one of the significant principles that you should implement. This is because it will boost your business growth and revenues better than other competitive businesses that are not customer-centric.

Innovation 52

Innovation Social Media Technology Technology 52

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Aquire

JANUARY 6, 2022

And with the rise of the digital workforce, the right online business tools can really help improve how you run your business. This is a complete list of the best online business tools to skyrocket business growth. 10 Clearbit – B2B Data. For enterprise pricing, contact Canva’s sales department. #10

Social Media 105

Social Media Invoicing CRM Start-ups 105

Customer Bliss

DECEMBER 1, 2016

All the competencies connect to business growth. The competencies work in tandem to elevate the work from getting a survey score to ‘earning the right’ to growth. Jose Vergara of McKesson Medical Imaging came on the show to discuss the role of customer experience in B2B businesses.

Customer Experience 73

Customer Experience Business Growth Start-ups B2B 73

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Companies using chatbots can automate their workflow and service processes, improve efficiency and drive business growth. . Use chatbots to drive business growth. (©

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing.

Real Estate 29

Real Estate Transportation CRM Sales 29

SurveySensum

SEPTEMBER 4, 2023

You should implement product NPS surveys in B2B to quantify customer loyalty by asking how likely users are to recommend your product. After analyzing the gathered feedback you can close the feedback loop in real-time – leading to enhanced user experience and driving business growth. Not just that.

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

SurveySensum

DECEMBER 22, 2023

Cultivate a deep understanding of how individual actions contribute to overall NPS outcomes and business growth. Depending on the nature of your business, feedback from companies can provide valuable insights into larger-scale interactions, such as B2B relationships or corporate partnerships. Neal Woodson – No!

NPS 52

NPS Gaming Education Customer Satisfaction 52

Customer Bliss

MAY 4, 2017

For a long time, Concur was approaching small businesses and huge enterprise companies in the same way from a service standpoint. There was a psychological reason for this, of course: business to business customer experience is often about “the body slam,” or B2B becoming the hero.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Customer Bliss

FEBRUARY 23, 2016

Even B2B brands, which traditionally focuses on sales rather than organic customer growth, are starting to adopt this head of customer experience role in droves. They must be able to attach the work to the bottom line of business growth. They are able to present road maps and show growth.

Customer Experience 92

Customer Experience CX B2B Start-ups 92

Customer Bliss

AUGUST 1, 2017

Prior to joining Aon Tom was employed as a Senior Customer Experience Analyst for Forrester Research during which he worked with client business and technology leaders to develop customer-obsessed strategies to drive business growth.

Customer Experience 0

Customer Experience B2C Retail Government 0

Customer Bliss

APRIL 20, 2016

You can see the full report and its findings at that link, but one of the more interesting parts is represented in this graph: As Josh Bersin summarizes here on Forbes , the biggest trend in Deloitte’s research is an increasing focus on teams — as opposed to just leaders — for future business growth.

Customer Loyalty 66

Customer Loyalty B2C Finance B2B 66

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

ClearAction

MARCH 24, 2017

See the Applied Materials example: Strategic Action on B2B VoC ). This holistic approach (as opposed to case management alone) is best for positive word-of-mouth and business growth. See the tw telecom example: Is Operations Involved in B2B Customer Experience? ). That is mutual value creation.

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

SurveySensum

AUGUST 9, 2022

It helps you create and launch surveys quickly and collect important analytics to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. . Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52