blog call-center-burnout 
Hodusoft
FEBRUARY 29, 2024
7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. More often than not, the call center operations of several MSPs lack the necessary resources and sophistication that can take customer service to the next level.
Callminer
APRIL 21, 2020
The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more.
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Fonolo
AUGUST 15, 2023
When it comes to demystifying call center metrics, ‘occupancy rate’ shouldn’t be forgotten. Occupancy rate is basically a measure of how “busy” call center agents are when they are at work. You might think a simpler measurement like “call per hour” would answer this same question.
Beyond Philosophy
AUGUST 6, 2015
They are the call center employees, or, in other words, some of the most (if not the most) Customer-facing employees. One of the employees described how many of the callers they talk to are angry and the calls can be challenging. Investing In Employees Helps Prevent Emotional Burnout. Who are these lowest paid workers?
Comm100
MAY 25, 2022
Ultimately, customer service and contact centers have not been immune to these changes. In this article, we’ll look at some of the new challenges that have emerged to impact contact centers. For contact centers, this means that outsourcing, IVRs, and seasonal hiring practices will have to change.
Fonolo
JANUARY 15, 2019
This goes for contact center managers and agents as well; for them, January is certainly “reach for the stars and crush your goals” month (as is every month!). Yes, we all know this is a tale as old as the call center, and we also know the importance of the customer experience. 2018 saw breakthrough developments in AI.
Execs In The Know
OCTOBER 20, 2022
Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight labor market, creating a contact center where people love to work is a major competitive advantage. So how can you ensure that your contact center provider has what it takes to foster a winning culture?
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