blog concrete-language 
CSAT.AI
MARCH 8, 2023
In this blog post, we will discuss how you can ensure your customers get the right answer. Teach customers the right language to use. ” Your business can help customers know what wording to use by using that language yourself. .” Whether spoken or written, clarity of language can make or break an interaction.
Intercom, Inc.
AUGUST 18, 2022
PHP was really, really big, and it’s still big, but it was really the language for the web back then. My parents thought I should look into becoming a journalist because I was good at languages and literature at school. There is a great blog post by Sarah Drasner, an engineering manager at Google, on CSS-Tricks about that.
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ProProfs
MAY 8, 2020
In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. The distance learning solution that you use should ideally support multiple languages. The software tool should offer the option of choosing all the major languages in the world.
SugarCRM
APRIL 19, 2022
Overcome spoken language barriers. While younger generations may flock to social media for assistance, older demographics may prefer knowledge bases of concrete information they know the company has produced and approved. Like writing for blogs, knowledge articles must be clear, easy to read, and informative.
Fonolo
JULY 5, 2023
Here are four concrete ways employees impact your brand’s customer perception. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too. The same goes for the content that people see about your brand on blogs and social media.
Help Scout
AUGUST 15, 2018
After getting great feedback from the comments on the blog post pointing out that trans people can identify as male or female, we made necessary and more inclusive improvements to that wording. To get a better sense of family status, we asked our team if they identify as a parent/legal guardian. How did we get there?
Comm100
NOVEMBER 4, 2015
When you have to keep track of different responses for different scenarios, it’s imperative to keep these messages organized and have a concrete plan. If you go about it with the right mindset, script-building is a chance to brand your company through language. The same can be said for managing your live chat system. or “Cool!”
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