Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment. Be sure to apologize.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

Comm100

NOVEMBER 3, 2017

The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why. Where to Start.

Social Media 46

Social Media Social Listening Start-ups Legal 46

Fonolo

OCTOBER 26, 2023

Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. What do customers want?

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81

Fonolo

FEBRUARY 9, 2023

This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. And for many call center managers, maintaining these service levels is a top priority. The 80/20 rule gives us a goal for 80% of the customers. Were their wait times 30 seconds or 10 minutes?

Net Promoter Score 142

Net Promoter Score Contact Center Compliance Customer Satisfaction 142

Fonolo

SEPTEMBER 14, 2023

Executives and managers know that contact center goal-setting helps usher in progress and bring about positive change. In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover.

Contact Center 91

Contact Center Customer Satisfaction Construction Social Media 91

Fonolo

MAY 3, 2023

Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. The definition of an abandoned call in a call center is a call where the caller hangs up before they speak to a customer support agent. How Does Abandonment Rate Affect Customer Satisfaction?

Contact Center 75

Contact Center Net Promoter Score Customer Satisfaction Start-ups 75

SurveySensum

JANUARY 31, 2024

In this customer experience industry, the one question that’s asked of me the most is – What do I do to keep my clients happy? And the occasional troublemakers who keep your customer support team on their toes. And the occasional troublemakers who keep your customer support team on their toes. Let’s get rolling!

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Chat, Messaging, and Customer Service.

Contact Center 62

Contact Center AI Artificial Intelligence Entertainment 62

Comm100

MAY 1, 2018

And managing these teams can be a very rewarding experience. Proactively navigating generational differences in the workplace will help you better understand, communicate with, and lead a multigenerational workforce. Make Your Company More Appealing to Each Generation. Avoid Brain-Drain Before It’s Too Late.

Start-ups 41

Start-ups Social Media Education Technology 41