Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. Nowadays, you have to win over your customers month after month just to keep the lights on. What is customer engagement?

Start-ups 202

Start-ups Customer Feedback Sales 202

Hodusoft

OCTOBER 26, 2023

Several reputable businesses use them to send messages to inform their customers about their products, offers, and deals. customers have received more than 5.46 So, without further ado let’s dive right into this in-depth blog and know every relevant thing about STIR/SHAKEN in detail. Now, not all robocalls are bad.

Government 52

Government Compliance Education Engineering 52

Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. Per this timeline, phone support has been around for over 100 years!

Customer Expectations 40

Customer Expectations Customer Service Technology Technology 40

Inside Customer Service

SEPTEMBER 8, 2022

The conversation reminded me how important it is to show appreciation and support to customer service professionals who are working hard to serve us. I talk to a lot of customer service professionals like Lauren. Many feel beat up by angry and unreasonable customers. They need our support.

Customer Service 177

Customer Service Contact Center Retail 177

CX Accelerator

SEPTEMBER 16, 2022

Many leaders do in fact think they are supporting Customer Experience in their organization. Budget, personnel, structure, culture, organizational habits, and lack of demonstrable progress impact sustained operational commitment to customer experience. How much authority will the Customer Experience function be granted?".

CX 208

CX Start-ups Finance Engineering 208

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment. Be sure to apologize.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

CSAT.AI

JUNE 7, 2022

Customer service whether it is as a content moderator, contact center agent or customer sales rep is emotionally taxing. Facebook uses content moderators to facilitate a positive environment for their users and advertisers, but has yet to provide emotional support systems for these workers. . Katie Porter ( D-Calif.)

Customer Service 81

Customer Service Contact Center Customer Satisfaction Technology 81

ProProfs

DECEMBER 23, 2020

Today it is common to witness incidents of verbal abuse, intimidations, and physical assaults in the workplace. This blog post discusses this and more. Customer/Client. This type of workplace violence involves a customer or client, and it occurs in the course of normal duties. Conclusion. workplace. Let’s dive in.

Healthcare 52

Healthcare Compliance Education Start-ups 52

Lightico

AUGUST 5, 2021

In this blog, we’ll explain: The purpose of SCRA, eligibility for benefits, and what these benefits include for banking customers. The pain of current SCRA banking processes for both banks and their customers. The Servicemembers Civil Relief Act (SCRA) was first enacted in 2003 to support U.S.

Compliance 52

Compliance Legal Contact Center NPS 52

CSAT.AI

OCTOBER 11, 2019

Happy Customer Service Week! One of the things I feel most strongly about is that customer service professionals should never ever be sworn at, demeaned or abused. Sometimes agents feel powerless, and can’t tell a customer they’ve crossed the line. This is not acceptable for the agent, the managers or the next customer.

Innovation 52

Innovation Customer Service Sentiment Analysis Sales 52

Intercom, Inc.

MAY 31, 2018

To build a great business, as Steli Efti has learned, your customers must feel the pain of that problem too. blog , books on everything from product demos to outbound sales, and the Startup Chat podcast that he co-hosts with Hiten Shah. Here are five quick takeaways: Sales teams know their ideal customer profile intimately.

Sales 223

Sales Non-Profits Start-ups CRM 223

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 61

Social Media Customer Service Start-ups Legal 61