blog does-my-team-need-its-own-mission-statement 
Intercom, Inc.
OCTOBER 1, 2020
We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. Paul: Hey Des, glad to be here.
Intercom, Inc.
OCTOBER 1, 2020
We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. Paul: Hey Des, glad to be here.
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Lumoa
DECEMBER 15, 2022
It’s a strategy that many companies have used for years to understand and prioritize customer needs. Voice of Customer Analytics (often abbreviated as VoC) is a process of understanding the needs, motivations, and challenges customers face in their encounters with your business. But you have to do more than listen.
Callminer
MARCH 6, 2020
While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. How would you rate it?
Callminer
MARCH 6, 2020
While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. How would you rate it?
Comm100
NOVEMBER 27, 2017
Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. It turns out that to err is human, but to apologize (at least genuinely) may be less so. But why is that?
Intercom, Inc.
JULY 4, 2018
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We continue to repeat that mantra to ourselves today, and we say it to anyone who’ll listen. It’s a badge of honor – a badge of legitimacy – a badge of a new, better way of building a company. buy things they didn’t need, ?and
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