Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. The type of Voice of Customer analytics you’ll use depends on your audience and the questions you want to answer. Understand the Problem/Question Before Solving it. Types of Voice of Customer Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). On that last point, the debate led me to some new ways to think about the problem that will help to separate the overlapping questions (somewhat, at least). But, in effect, they were answering a different question.

AI 89

AI Customer Service Contact Center Artificial Intelligence 89

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). On that last point, the debate led me to some new ways to think about the problem that will help to separate the overlapping questions (somewhat, at least). But, in effect, they were answering a different question.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

Customer Bliss

OCTOBER 11, 2016

That’s why I end every episode with a “What you know now that you wish you knew then” question.) The Chief Question Asker. One of the most interesting parts of this interview is when I asked Mark to define: His role. Chief Question Asker. Mark was a great guest in that regard. About Mark.

Hospitality 0

Hospitality Hospitality Finance Innovation 0

Kerry Bodine

JUNE 23, 2015

In this three-part blog series, I’m answering all of the great audience questions from the webinar. In this post, I’ll tackle several questions about the nitty-gritty details of creating journey maps. This essentially maps to standard interview (and therapy!) methodologies. Please drop me a line.

Customer Journey Map 69

Customer Journey Map Legal Finance Start-ups 69

Aquire

JULY 26, 2021

Customer service agents respond to a wide range of queries – but thankfully, most questions aren’t unheard of. Agents don’t need to reinvent the wheel for every question about pricing, software set up, troubleshooting, or any other common problem. Do they have an issue or a question? Are they frustrated or concerned? Your name].

Customer Service 98

Customer Service Start-ups Social Media Customer Feedback 98

Qualtrics

FEBRUARY 17, 2021

Many of us (especially those reading this Qualtrics blog!) This is why more than 125 of the world’s largest ecommerce sites operated by forward-thinking teams have begun to incorporate continuous product design, a methodology to build better digital products faster and with more confidence.

VOC 26

VOC E-commerce Sports CX 26