blog employee-engagement-practices-for-restaurants 
Beyond Philosophy
AUGUST 1, 2019
I find it exciting to discuss practical tools and approaches. When it comes to practical strategies you can take, we have developed some tools in our global Customer Experience Consultancy work to help you address the problems of implementing these theories. A customer-facing employee must first evaluate how customers feel.
Customer Bliss
MARCH 5, 2019
Emotional understanding of customer experiences is often what leads these companies to their most innovative practices. So, practice emotion-driven innovation. For example, restaurateur, Danny Meyer , knows that tipping stirs up emotions—some bad, some good—among both restaurant patrons and restaurant team members.
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Kerry Bodine
JANUARY 16, 2020
Here’s how our typically engagement worked: The client would provide a brief. And when we were ready, we’d deliver our ideas to the client, much the way a grand meal is presented on a silver platter at a fancy restaurant or state dinner. I worked at an advertising agency for just over a year. (A A year and a day to be exact.).
Kerry Bodine
JANUARY 16, 2020
Here’s how our typically engagement worked: The client would provide a brief. And when we were ready, we’d deliver our ideas to the client, much the way a grand meal is presented on a silver platter at a fancy restaurant or state dinner. I worked at an advertising agency for just over a year. (A A year and a day to be exact.).
Kerry Bodine
JANUARY 16, 2020
Here’s how our typically engagement worked: The client would provide a brief. And when we were ready, we’d deliver our ideas to the client, much the way a grand meal is presented on a silver platter at a fancy restaurant or state dinner. I worked at an advertising agency for just over a year. (A A year and a day to be exact.).
Beyond Philosophy
MARCH 6, 2017
Our research led us to develop a tool called Emotional Signature that shows how an organization engages emotionally with its customers. For example, when we reviewed comments from hotel guests, we found out they weren’t looking for expensive big-ticket items like a gourmet restaurant or big screen TVs with high end sound systems.
Beyond Philosophy
NOVEMBER 28, 2017
Recognize, though, that emotions can apply equally to employees. For my key example of practical creation of customer advocacy, I’m reprising material on my exposure to lagniappe, and what it can do for any company, irrespective of size, industry, or location. Back to the Hierarchy. The model has a total of 20 net stakeholder emotions.
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