blog help-scout-for-good 
Help Scout
APRIL 29, 2021
It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. A good customer service team can still skillfully help a lot of customers over long periods of time without working in a strong customer service culture. Here’s how we hire at Help Scout.
Execs In The Know
JULY 1, 2021
This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 1 — Invest in Essential Technologies. This is where technology can level-set conditions and build parity into every customer experience.
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Help Scout
AUGUST 31, 2021
For example: Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world. Our mission is to support small businesses with tools that make customer support more helpful and human. Creating documentation to help customers resolve their issues. Assisting with billing issues.
ProProfs
JULY 3, 2020
These quizzes that don’t really serve a purpose but are a good source of entertainment. Boy Scout Trivia. Car quizzes can help you learn about a certain segment of customers who’d be interested in your product. However, browsing through innumerable quiz categories to find the right quiz can be a little tiring. Trivia Quizzes.
Help Scout
JULY 18, 2018
That changed when I applied to Help Scout because of this blog post: Here’s how Help Scout is addressing diversity debt and holding ourselves accountable to build a more diverse and inclusive team. Diversity and Inclusion at Help Scout. How transparency fosters diversity and inclusion — my story.
Help Scout
DECEMBER 26, 2018
It was such a good speech we talked her into writing it up for our blog audience. In this piece, Help Scout’s Lead Recruiter, Leah Knobler, shares how she approaches recruiting with empathy — the secret sauce to consistently hiring skilled people who add value. Hope you enjoy it as much as we did!
Help Scout
OCTOBER 30, 2018
At Help Scout, we have always prioritized in-house recruiting. At Help Scout, we build customer support tools , so our customers are at the center of everything we do. For us at Help Scout, our data showed us that our design and engineering teams were overwhelmingly white and male. Thanks, Google.
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