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37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Here are some example questions which address each: Trust: How do you feel about co-workers who think that most people are basically dishonest?

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37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Here are some example questions which address each: Trust: How do you feel about co-workers who think that most people are basically dishonest?

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Productboard founder and CEO Hubert Palan on mastering product strategy

Intercom, Inc.

If you’re short on time, here are some quick takeaways: Understanding how people differ and what matters to them helps you understand the different markets and tailor your approach to better suit each segment’s needs. Too often, companies make the mistake of going after too many things at once. Use it to make better product decisions.

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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Happier and more satisfied agents tend to perform better than those who feel discouraged, stressed, or anxious about their jobs. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Build a diverse team. Embrace failure.

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Are You Ready for Facial Recognition Technology in Your CX?

Beyond Philosophy

We had Professor Bill Hedgecock, associate professor of marketing Carlson School of Management at the University of Minnesota, as a guest on a recent podcast to talk about facial recognition and facial expression analysis technology and application in Customer Experience programs. How to Help People Get Over the Creepy Feeling.

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What is OSHA Compliance Training?

ProProfs

How to Create an Effective OSHA Training Program. A worker gets injured on the job every seven seconds. . This blog post answers some of the most pressing questions about OSHA compliance training, including how a well-designed and engaging OSHA course can be a vital element for your business. Best OSHA Course. Conclusion.

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10+ Must Have Customer Service Skills to Look for in a Live Chat Agent

Comm100

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. But how do you know who is going to be a good match for your team? Before you look for expected live chat agents, knowing how much agents do you need is of great importance.