SurveySensum

MAY 20, 2020

We as humans have faced crisis situations in the past and always have come back stronger “descent with modification” The impacts of the COVID-19 pandemic continue to reverberate within our neighborhoods, workplaces and homes and throughout our economy. With the situation, there has been a change in the mindset of customers.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. The goal of customer service is to foster better customer relationships.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Totango

OCTOBER 8, 2020

Customer retention is the continuation of a valued service. In B2B terms, it is still possible to maintain your customer relationship and even improve customer retention during uncertainty, but you will need to focus on five key steps: Understand Your Customer. Listen to Your Voice of Customer Programs.

Customer Retention 63

Customer Retention Scorecard B2B VOC 63

Customer Service Life

SEPTEMBER 21, 2017

I had been managing a support team for a few years when my employer partnered with an outside group on a new business venture called Phone.com. In 2007, in the midst of the Global Financial Crisis, any prospect of new business was welcome. Click here to read the original post along with other terrific content. Double down on self-help.

Customer Service 68

Customer Service Net Promoter Score Social Media Start-ups 68

Fonolo

FEBRUARY 9, 2023

This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. And for many call center managers, maintaining these service levels is a top priority. Its origins go back over five decades, to the earliest days of call centers.

Net Promoter Score 142

Net Promoter Score Contact Center Compliance Customer Satisfaction 142

Fonolo

FEBRUARY 11, 2021

It’s easy to get complacent in the call center, taking customer queries one after the other. By revisiting your business’ goals and values, you can make a much-needed pivot to improve the impact your call center has on your company — and more importantly, your customers! Prioritize agent satisfaction. Eliminate hold time?

Start-ups 141

Start-ups CX Technology Technology 141

Fonolo

AUGUST 4, 2020

In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. The current COVID crisis is already impacting customer perceptions of brands. Here’s your complete guide to improving customer perception of your business.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Hodusoft

JANUARY 5, 2022

This blog focuses on delivering quality customer experiences, how call center employees work, the best call center software for small businesses to grow their business, and how digital channels can support the increase in call center volumes. One has witnessed that small businesses are more vulnerable to changes.

Predictive Analytics 52

Predictive Analytics Contact Center Technology Technology 52

Hodusoft

JANUARY 5, 2022

This blog focuses on delivering quality customer experiences, how call center employees work, the best call center software for small businesses to grow their business, and how digital channels can support the increase in call center volumes. One has witnessed that small businesses are more vulnerable to changes.

Predictive Analytics 52

Predictive Analytics Contact Center Technology Technology 52

Fonolo

SEPTEMBER 4, 2019

It’s a measure of how quickly calls are answered by agents. Although many industry experts criticise this target – no one even knows exactly how it was originally chosen! Although many industry experts criticise this target – no one even knows exactly how it was originally chosen! — it continues to be the default.

Contact Center 57

Contact Center Social Media Customer Satisfaction Customer Service 57

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Social Media 42

Social Media CRM Omnichannel Invoicing 42