blog knowledge-bases-and-forums-whats-the-difference-and-does-it-matter 
Intercom, Inc.
APRIL 2, 2020
Over the past few week’s we’ve been fortunate to be able to have some of those conversations remotely with people and it got us thinking about how the industry at large is responding to what’s going on. As time passes, people are becoming adept at working from home – so what happens when they get to like it ?
Intercom, Inc.
AUGUST 18, 2022
She put together her first phpBB forum at 15, wrote her first HTML page not long after that, and hasn’t stopped building things since. Discuss ideas and get feedback from other engineers with different perspectives and backgrounds. But going into staff plus roles is another beast entirely. It was love at first click.
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Intercom, Inc.
APRIL 9, 2020
We lean on automation to accomplish that, because it does three things well: Routing questions to the proper place. In this episode, you’ll hear from: Katilin Pettersen , Global Director of Customer Support: Based in San Francisco. Bobby Stapleton , Senior Manager of Customer Support for North America: Based in Chicago.
Zendesk
FEBRUARY 17, 2022
What is the buyer’s journey? Essentially, it’s what a sales funnel looks like from a prospect’s perspective. Essentially, it’s what a sales funnel looks like from a prospect’s perspective. Companies use this concept to learn what challenges their target audience faces in the buying process.
SugarCRM
APRIL 19, 2022
The right customer self-service software makes the difference in helping your audience find what they need while freeing up customer service reps to focus on more specialized and complex matters. What is Customer Self-Service? Knowledge bases or wikis. Discussion forums. Eighty-eight percent of U.S.
Zendesk
MARCH 19, 2021
It doesn’t matter if you’re a Fortune 500 company or a mom-and-pop shop up the road. Customer satisfaction can be the difference between your business failing or thriving. To understand your customers’ unique concerns and issues during this time, see how COVID-19 is impacting customer satisfaction (and learn what to do about it).
Intercom, Inc.
MARCH 11, 2021
On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Being reactive isn’t enough – you need to be proactive.
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