Aquire

JULY 30, 2021

With more and more consumers switching to online shopping, ecommerce customer service has become a focal point for most businesses. With one simple tweet, status update, or blog post, they can reach thousands of people right away. Let’s have a look at the 13 best practices to improve ecommerce customer service for your business.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

Comm100

JUNE 27, 2021

Imagine a customer is at the checkout of your eCommerce store. This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. Live chat offers the perfect tool to do this by responding to any of your prospect’s questions or concerns immediately.

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. According to Statista , the e-commerce sales figure is expected to reach 8.1 The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. Post-sales issues. Post-sales follow-up.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

ProProfs

DECEMBER 9, 2021

trillion annually, representing 30% of total retail sales. . Authentic Content Is the Key to Driving Conversions. There’s Black Friday, and then there’s the Black Friday sale. . Every year Amazon announces kickass deals on products during their Black Friday sale. . Paste the quiz link in the chat window.

Social Media 52

Social Media Gaming Manufacturing Transportation 52

Zendesk

FEBRUARY 7, 2022

Whether you’re a well-established firm or just starting to scale and grow, a successful customer support team can help attract new business, boost retention, and increase sales among your existing customer base. These will be different in ecommerce or travel compared to insurance or banking, for example. Customer service.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. In a way, each whipped the customer service industry into a frenzy when they came about, prompting the sale of products that would help companies remain relevant by establishing more and more ways of communicating with customers.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Qualtrics

AUGUST 7, 2019

In 2012, I became super passionate about Health & Fitness and decided to join a startup with a mission to connect doctors, patients, and data for better health and to save lives. Two weeks in, John Thimsen offered me the opportunity to own a product, called Site Intercept , and drive the engineering roadmap for it. Want to chat?

Engineering 36

Engineering Healthcare Hospitality Hospitality 36