Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Doing CX Right

SEPTEMBER 19, 2020

Be patient, especially during a pandemic. Companies typically learn what customers want based on asking them through surveys, focus groups, social media comments, and more. The onus of customer satisfaction does not strictly fall upon businesses. Customer service reps may be having a worse day than you are. The answer is both!

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Qualtrics

JULY 9, 2019

I am grateful to Centers for Medicare and Medicaid Services (CMS) for their tremendous impact on the movement of patient experience in healthcare – but it’s time to modernize the program. Unfortunately, HCAHPS surveys can only be administered through one of the following methods: Mail only. Telephone only.

Healthcare 33

Healthcare Hospitality Hospitality Social Media 33

ProProfs

MAY 4, 2023

This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Did you know that almost two-thirds of U.S.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SurveySensum

JULY 11, 2023

By doing this, you can increase customer satisfaction and overall experience. This continuity creates a sense of familiarity and comfort, akin to having a friendly waiter who patiently explains the menu and addresses your questions, helping you make the best choice for your lunch. But how can you achieve this?

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Beyond Philosophy

DECEMBER 22, 2016

There is talk about computers replacing lawyers in the day-to-day legal work and systems that can predict treatment plans for cancer patients almost as accurately as a doctor can. Their survey of nearly 25,000 people worldwide and across industries revealed that customer satisfaction relies on human interaction. Maybe it will.

Legal 129

Legal Transportation Retail Customer Experience 129

Customer Service Life

JANUARY 18, 2019

This article was originally published on the MaestroQA blog on December 2, 2018. While some companies just refer to them as customers, others go with members, users, patients, guests, pet parents, etc. If you haven’t done it, compare your quality scores to your customer satisfaction scores. Click here to read the original post.

Customer Service 80

Customer Service Contact Center Legal Customer Satisfaction 80