TeamSupport

MAY 11, 2021

That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. This blog provides the highlights from their talk. And the Sales pipeline (number of opportunities, Closed Won per month, time to close, etc.).

B2B 98

B2B Sales Gaming Education 98

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales 183

Sales Start-ups Finance Education 183

Totango

JUNE 8, 2021

Also, it’s important to have documentation like a calendar where communications are noted or just a cadence agreement that says something like lifecycle communications are going to fire on Tuesdays and Thursdays and ad hoc communications are going to fire on Mondays, Wednesdays, and Fridays. Watch the full webinar here.

E-commerce 117

E-commerce Sales Technology Technology 117

SugarCRM

MAY 24, 2022

One of sales’ biggest complaints about marketing is that it claims it’s responsible for “driving sales.” Without true alignment, every email nurture campaign, whitepaper, blog, or webinar marketing produces is a wasted effort. Marketing activities fuel sales opportunities—and when they’re not in sync, neither one thrives.

Sales 26

Sales CRM Start-ups Customer Relationship Management 26

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. LinkedIn – Not Just a Sales or Recruiting Platform. Though Linkedin is primarily thought of as a platform for sales, job-seekers, and recruiters, it can be equally as powerful for customer success professionals. Company : Marketware.

Start-ups 42

Start-ups Sales Technology Technology 42

Totango

NOVEMBER 5, 2021

Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . So, right now, we’re revising and renewing on a quarterly cadence, but we are definitely considering doing more micro-segmentation and creating different journey maps for different types of customers. . What’s an auto QBR?

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Engineering 110

ClientSuccess

JULY 5, 2017

5 Common Success Post-Sales Pitfalls. In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks. The Sales Handoff Strategy.

Sales 40

Sales Customer Satisfaction Customer Relationship NPS 40

Totango

NOVEMBER 5, 2021

Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . So, right now, we’re revising and renewing on a quarterly cadence, but we are definitely considering doing more micro-segmentation and creating different journey maps for different types of customers. . What’s an auto QBR?

Customer Journey Map 84

Customer Journey Map Touchpoint Start-ups Engineering 84

Totango

NOVEMBER 5, 2021

Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . So, right now, we’re revising and renewing on a quarterly cadence, but we are definitely considering doing more micro-segmentation and creating different journey maps for different types of customers. . What’s an auto QBR?

Customer Journey Map 62

Customer Journey Map Touchpoint Start-ups Engineering 62

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 80

Customer Service Artificial Intelligence Start-ups Education 80

Zendesk

APRIL 16, 2021

Sales reps know nothing’s harder than patiently nurturing a lead, establishing a relationship with them, and carefully converting them into a customer—nothing, of course, except finding a good lead in the first place. Lead generation is often a huge challenge for sales and marketing professionals. But it doesn’t have to be.

Social Media 98

Social Media B2B Sales Start-ups 98

ClientSuccess

MAY 30, 2018

Since the beginning of Mark’s career, he’s been in post-Sales B2B software. For example, Mark’s lead Sales guy at one of his past companies came into office to talk about a big client that had a renewal coming up in later in the year. The Sales guy asked Mark how the client was doing so he could best prepare for renewal conversations.

B2B 40

B2B Sales Start-ups Customer Retention 40

Intercom, Inc.

DECEMBER 18, 2018

The retail sales emails are obvious, but email marketing also includes things like: Review reminders for recent purchases. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Pretty straightforward, right?

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

SugarCRM

NOVEMBER 2, 2023

In this blog, we’d like to peel back the curtain on Sugar Market and share some advice, best practices, and insights of creating email nurture campaigns. In the Nurture Builder, you can give your email campaign the right cadence by adding a Pause step in between your Send Email steps. Set a frequency for your emails.

CRM 26

CRM Start-ups Sales 26

Intercom, Inc.

FEBRUARY 13, 2019

Tactics that can scale with the cadence you ship at. This wrap-up announcement can take many forms, from an email to a blog post, or even a webinar – whatever makes sense based on your resources and channels. Finally, make sure your sales and support team are aware of it, so they can share it with customers directly.

Touchpoint 134

Touchpoint Social Media Start-ups Sales 134

Intercom, Inc.

DECEMBER 20, 2018

Sujan has seen first-hand just how powerful chatbots can be – greater efficiency, accelerated sales cycles and better customer experiences. Not to mention, he’s scaling seven of his own SaaS companies – including Mailshake , a cold email outreach tool for sales. Sujan’s no stranger to finding the cutting edge in growth.

Sales 151

Sales Start-ups E-commerce Non-Profits 151

ClientSuccess

MAY 16, 2018

For those just joining our blog series CSM from the Trenches, welcome. Though it’s primarily thought of as a platform for sales, job-seekers, and recruiters, it can be equally as powerful for customer success professionals. What are one to three books, blogs, or thought leaders that have greatly influenced your career, and why?

Start-ups 41

Start-ups Outlook Sales Technology 41

Intercom, Inc.

SEPTEMBER 18, 2019

“Prospects who chat are 82% more likely to convert than non-chatters” Done well, live chat for marketing can drive more sales, and reduce the amount of time it takes to convince a prospect to purchase in the first place. Share relevant resources. Market or upsell new product functionality.

Sales 36

Sales Start-ups Customer Retention Machine Learning 36

Intercom, Inc.

APRIL 9, 2020

And I think much of that is rooted in our blog. It’s been awesome to see all teams – engineering, sales, marketing – jump in and really appreciate that. This is an internal knowledge-based tool our sales and support teams use. I spent a lot of time connecting with our sales leaders. Bobby: Yeah.

Healthcare 245

Healthcare Non-Profits Start-ups Technology 245

Intercom, Inc.

MARCH 24, 2020

We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. For example, if you work for a B2B SaaS business, sales-owned customers may require a more personal approach than self-serve customers. Sending emails in a predictable cadence of smaller batches.

B2B 31

B2B Start-ups Sales 31

CX Journey

DECEMBER 19, 2018

It appeared on their blog on March 26, 2018. At what cadence or frequency? Image courtesy of Pixabay I originally wrote today's post for Clicktools. There are a lot of different ways to listen to customers and employees. One of my favorite approaches is via a customer advisory board. What will you do in the interim?

Close the Loop 36

Close the Loop Start-ups Customer Retention Customer Loyalty 36

Intercom, Inc.

JULY 23, 2018

So how do you trawl your sales-ready opportunities efficiently while also going whaling? Specifically we’ve automated parts of our sales follow-up using Intercom Smart Campaigns. Before you can automate your sales follow-up, you need to segment and prioritize your leads. Long, complex sales cycle. Multiple stakeholders.

Sales 151

Sales Start-ups 151

Zendesk

FEBRUARY 17, 2022

Every interaction is an opportunity to connect with leads and push them further down the sales funnel. Lead magnets provide insight into what makes your prospective buyers tick—your sales team can leverage that information to increase their chances of converting them into customers. A strong lead magnet provides value for sales leads.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

SugarCRM

MARCH 16, 2021

Make Your Sales and Marketing Teams Fall in Love with Each Other. Before even starting to think about implementing a lead nurture campaign, you have to ensure that your sales and marketing teams are perfectly aligned, they understand each other, and they collaborate closely. Use the Right Channels.

Entertainment 26

Entertainment Sales Social Media Start-ups 26