SugarCRM

AUGUST 1, 2023

Artificial Intelligence has slowly made its way into our daily lives, whether discussing self-driving cars, recommender tools, or complex predictive and personalized marketing and sales forecasting tools. However, a few questions still linger: How can you effectively use predictive AI within business operations?

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Sales 178

Sales B2B Start-ups Education 178

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. How Should Customer Success Enablement and Sales Enablement Work Together?

B2B 82

B2B Net Promoter Score Education Social Media 82

SugarCRM

MARCH 3, 2020

The ever-complicated, often regressive, sibling relationship between sales and marketing would be comical if it weren’t so frustrating. These two departments depend on each other to be successful , yet often don’t take the time to offer ideas and support on sales marketing needs. But think about it for a second.

Sales 49

Sales Social Media Education 49

SugarCRM

DECEMBER 12, 2023

Welcome to the third part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. In this third part, we dive into how to master automating sales processes for maximum efficiency. If you haven’t read the first two parts, hop on to our blog section and read those before. Enter sales automation.

Manufacturing 26

Manufacturing Sales Data Entry Start-ups 26

Zendesk

JANUARY 18, 2022

Most businesses strategize sales through the eyes of the customer. These are all worthwhile questions—and the customer is certainly important—but no company can help their customers if they have internal issues in serious need of fixing. That’s where sales and operations planning (S&OP) comes in. What do customers want?

Finance 52

Finance Sales Non-Profits CRM 52

SurveySensum

DECEMBER 22, 2023

.” – Tanuj With this blog, we will discuss how businesses do NPS gaming and explore strategies to rectify and avoid NPS gaming. NPS Gaming by Wells Fargo Wells Fargo faced a scandal in 2016 when it was revealed that employees had created millions of unauthorized accounts to meet sales targets, impacting NPS.

NPS 52

NPS Gaming Education Customer Satisfaction 52

SugarCRM

SEPTEMBER 30, 2021

A great content marketing strategy isn’t only about growing an audience but mostly about delivering value while paving the way for the sale. Instead of hoping that visitors will somehow rediscover your blog later, you want to take actionable steps towards building a communication channel—so you don’t lose them.

E-commerce 49

E-commerce Finance Engineering Education 49

Comm100

JUNE 27, 2021

Now imagine that in the bottom right corner of the screen, there is a button they can click to immediately connect with an agent and get their question answered. This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. Repeat purchase . Sign up free today!

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52

ClientSuccess

APRIL 25, 2018

For those just joining our blog series CSM from the Trenches , welcome. Let’s move forward with this week’s blog post! While that presentation focused primarily on practical examples tied to the principles, I thought I’d compile additional thoughts in form of a 3-part blog as part of CSM from the Trenches.

Sales 42

Sales Start-ups Customer Experience 42

Totango

MAY 19, 2020

As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn. When the driver of uncertainty is a macro-scale force beyond our influence, it is not clear what the best method is for dealing with these circumstances.

Finance 77

Finance Education Sales Technology 77

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Paul, I’ve loads of questions for you about roadmaps.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Paul, I’ve loads of questions for you about roadmaps.

Engineering 165

Engineering Start-ups Finance Sales 165

Zendesk

APRIL 5, 2022

Some describe customer enablement as the “other side of the coin” to sales enablement. Instead of focusing on the assets sales reps need to close deals, customer enablement focuses on customer needs—the goal is to help buyers get the most out of your product or service. Why do businesses need customer enablement?

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

ProProfs

MAY 9, 2023

A well-executed marketing funnel can consistently bring in relevant leads and sales, whereas a flawed one can make it difficult to close deals. In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples.

Social Media 52

Social Media Sales Start-ups E-commerce 52

Execs In The Know

OCTOBER 6, 2022

Global e-commerce sales reached $4.9 Radial predicts customers will start filling their shopping carts earlier in 2022, with Black Friday sales starting as soon as October. Early holiday deals will drive customers to extend their holiday shopping experience, forcing accelerated customer service wait times to accommodate demand. .

Retail 52

Retail E-commerce Contact Center Social Media 52

Comm100

JANUARY 21, 2021

If a customer has a question, they simply click the chat button (typically positioned in the bottom right corner of the web page) and a chat window pops open. Live chat is typically used by sales, marketing, and customer support. Increase sales. Live chat doesn’t just help increase sales. No business is perfect.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

SugarCRM

MAY 24, 2022

One of sales’ biggest complaints about marketing is that it claims it’s responsible for “driving sales.” Without true alignment, every email nurture campaign, whitepaper, blog, or webinar marketing produces is a wasted effort. Marketing activities fuel sales opportunities—and when they’re not in sync, neither one thrives.

Sales 26

Sales CRM Start-ups Customer Relationship Management 26

SugarCRM

SEPTEMBER 26, 2023

But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach? Only after you have actionable information can you deliver it to the right team members who can use it to improve their odds of closing deals and recover from unexpected scenarios.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Comm100

APRIL 15, 2021

If you’re reading this blog, you’re probably still wondering if online chat on your website is right for you. A visitor can go to the company’s site, type a question and receive an answer – all within seconds. Our staff likes the interface dealing with the chatting people. It’s an incredibly effective sales tool.

Customer Satisfaction 52

Customer Satisfaction Sales Customer Service Technology 52

Comm100

DECEMBER 8, 2020

They are less skilled at handling more complex questions and tasks and are limited by their ability to work on a prior script. They are AI-trained to understand variation and can provide answers to more intricate questions. Chatbots can save the day and increase your sales and profits by increasing your website’s usability.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

ProProfs

AUGUST 7, 2020

This blog post provides a breakdown of all that you should know about the topic. This is because there is a close link between enhanced employee productivity and customer delight, and delightful customers are everything. . Product knowledge is important for salespersons as it plays a major role in closing sales deals.

Innovation 98

Innovation Education Business Growth Start-ups 98

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales 183

Sales Start-ups Finance Education 183

SugarCRM

JANUARY 15, 2021

Enable Your Sales Team. Whether they like it or not, sales needs marketing, and vice-versa. Even though it may feel like sales doesn’t pay attention to what marketing does, what they don’t realize is almost 40% of deal-closing content (blog posts, demos, webinars, ebooks and white papers, etc.) Tell a Story.

Sales 32

Sales Start-ups 32

ClientSuccess

APRIL 7, 2017

Quarterly reviews aren’t just for sales teams—these built-in review periods are a great way to step back and determine what is working and what needs to be re-tooled. Before we go any further, let’s clear the air: Quarterly Business Reviews (QBRs) aren’t just for sales teams. Meet Internally With Sales, Product, and Marketing Teams.

Sales 41

Sales Customer Satisfaction Start-ups Innovation 41

Intercom

JANUARY 11, 2024

Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less. A colleague and I are working on a series of blog posts about this.

Customer Service 86

Customer Service CX AI Start-ups 86

SugarCRM

JANUARY 15, 2019

In the context of a business, those on the front line — being your sales team and representatives, interact and engage with your potential and current customers on a daily basis. Ask the right questions and well thought out follow up questions. This blog post will help guide you as you plan your interview. Interview well.

Sales 22

Sales Start-ups CRM Engineering 22

PeopleMetrics

NOVEMBER 29, 2017

There was no question that I was going to walk away with the fruit - it was just a matter of how many. Curiously sensing my excitement for the deal, the store associate stopped for a moment and asked if I wanted a box. Pooya Pourak is the Director of Sales & Marketing Operations at PeopleMetrics. Talk to Pooya.

Start-ups 54

Start-ups Sales Customer Experience Customer Feedback 54

ProProfs

DECEMBER 9, 2021

trillion annually, representing 30% of total retail sales. . There’s Black Friday, and then there’s the Black Friday sale. . Every year Amazon announces kickass deals on products during their Black Friday sale. . Build a quiz with the most frequently asked questions about your brand and share it on your Snapchat story.

Social Media 52

Social Media Gaming Manufacturing Transportation 52

Comm100

JUNE 25, 2020

It all begs one question, “How do customer service agents speak to customers during these sensitive times?”. However, you don’t want to lump in a message statement about supporting Black Lives Matter and then a paragraph later talk about an awesome sale you’re having. Emotions matter a great deal to consumers.

Customer Service 52

Customer Service Social Media Start-ups B2B 52

ClientSuccess

OCTOBER 10, 2017

Some metrics that CSMs should pay attention to during this stage include customer engagement numbers, types of content customers are engaging with (which often highlights the features they’re interested in), as well as interest in any marketing materials that deal with the customer success process or roadmap. Evaluation Stage. Buying Stage.

Sales 40

Sales Start-ups NPS Customer Satisfaction 40

ClientSuccess

APRIL 19, 2019

In this post when I refer to the term “engagement model”, I’m referring to the process in which your organization approaches the management of the customer during their journey post sales. The more the deal is worth, the more resources can be assigned to the prospect account as the deal amount would cover the associated expenses.

Sales 44

Sales Start-ups Customer Relationship B2B 44

Intercom, Inc.

MAY 3, 2018

But a lot of our merchants aren’t face-to-face with their buyers, or they have a sale that happens 30-90 days after they deliver a good or finish a service. If there were bugs or tickets filed, whoever was on call had to deal with it regardless of which squad they were on, and so not knowing what was happening was the bigger issue.

Invoicing 195

Invoicing Engineering Start-ups Customer Feedback 195

Comm100

NOVEMBER 25, 2015

The faster you reach out to a customer, the faster you learn what’s holding up a sale or what’s preventing customer satisfaction. When in doubt, lead with a question. Having engaging scripts is a priority when you’re dealing with proactive chat. Leverage the Power of Rule-Based Proactive Chat. Re-engage Customers.

Finance 41

Finance Customer Satisfaction Engineering Sales 41

Help Scout

DECEMBER 26, 2018

It’s not about dollars and cents, deal terms or winning. It was such a good speech we talked her into writing it up for our blog audience. Sales as a Service. It took us awhile to get over the concept of sales feeling a little icky. Thankfully, we have a Head of Sales — Tim Thyne — who gets it.

Sales 40

Sales Finance 40

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. What is it about sales that makes academia hesitant to teach it? Bob wondered where all the sales professors were and discovered that perhaps as a profession it required more art than science.

Sales 265

Sales Start-ups Engineering Education 265