Comm100

NOVEMBER 27, 2017

Here are some examples of the most epic public apologies and apology letters that modern history has to offer, and what you can take away from them. “I don’t think they can ever sell another product under that name,” advertising expert Jerry Della Femina told the New York Times in the first days following the crisis.

Social Media 116

Social Media Non-Profits Legal Manufacturing 116

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Microsoft’s Zune debacle is a perfect example of this. To illustrate, let’s take the example of United Airlines’ reputation crisis. Or, more terrifyingly, when it’s plummeting into negative territory? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

SEPTEMBER 1, 2016

Social media. On the one hand, social media provides businesses with a premier location to engage with customers, address emerging problems, and discuss service improvements. Although social media gives businesses an incredible amount of agility for customer care, it’s hard to please everybody.

Social Media 44

Social Media Retail Customer Service Customer Relationship 44

Comm100

SEPTEMBER 5, 2014

The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. Here are nine tips on how to offer the most effective customer service on social media. Train Support Teams and Delegate Social Channels.

Social Media 45

Social Media Customer Service Non-Profits Contact Center 45

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. But being present and responsive is no longer enough to meet the demands of the modern social consumer.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Zendesk

APRIL 29, 2021

Public banks are still working to regain trust after the 2008 financial crisis, and younger generations especially are increasingly putting their trust in tech over traditional banks. Read the blog. Subscribe on Spotify , Apple Podcasts , or Google Podcasts. How can fintechs build trust? Good customer service. in real-time.

Customer Service 59

Customer Service Social Media Finance Customer Feedback 59

Comm100

OCTOBER 17, 2017

With the fame came a wave of social media engagement. New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. The problem is, although many companies already use social media, they aren’t using it the right way.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks PR Software to Monitor Brand Across All Media.

Social Media 41

Social Media CRM Omnichannel Invoicing 41