Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Elevate Your Customer Service Experience Amazon. Amazon is often hailed as the king of personalized, frictionless, and joyful customer service experiences, going above and beyond to ensure customer satisfaction. Does it spell doom for your business?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. They are our doors towards the outside world, keeping us connected with others, helping us grow and even making sure that we keep having fun. The rise of C-commerce. Mental health pushing new business models and functionalities.

Entertainment 97

Entertainment CX Government Retail 97

ProProfs

DECEMBER 9, 2021

By leaning into Snapchat’s ability to create the “fear of missing out” in its users, you can capture audiences’ attention and connect with your consumers. . Every year Amazon announces kickass deals on products during their Black Friday sale. . Bonus Tip: Tag Your Friends. Still not convinced you can make an impact on Snapchat?

Social Media 52

Social Media Gaming Manufacturing Transportation 52

SurveySensum

NOVEMBER 22, 2023

Connect with Business Objectives: Align these feedback objectives with broader business goals. If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. You don’t need to manually tag every response. billion active social media customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Intercom, Inc.

DECEMBER 6, 2019

Think about when they’re normally active on your app or program, or how often they might like to receive blog articles, news or updates from friends. One day, you click “follow” on a specific person, topic or tag. blog posts are scheduled to publish at 5 p.m. Newsletters are delivered to a subscriber’s inbox at 9 a.m.;

Social Media 138

Social Media Start-ups 138

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. Hint: Focus on Agent Performance.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Google, Amazon, AT&T and Verizon, are just a few more of the big names that are in the mobile payment business. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110