Zendesk

MAY 25, 2022

There, she helped launch and grow Airbnb’s European HQ to 600+ employees. You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Make sure you tag me so I can say “Hi” right back. Start reading these blogs.

CX 98

CX Social Media Start-ups Sports 98

CommBox

JANUARY 4, 2022

According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. Aside from attracting customers, mission statements and company values have also proven excellent for employee retention. Ask for Employee Feedback. What does all of this mean?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. But how many would list quality assurance, a standard contact center metric, as a customer experience metric? In the modern contact center, these ARE customer experience metrics. Most customers don’t want to call anyway. Employees come first.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management.

CRM 26

CRM Case Management Omnichannel Sales 26

CX Journey

MAY 20, 2015

This results in irregularities and ambiguities that make it difficult to understand using traditional programs as compared to data stored in fielded form in databases or annotated (semantically tagged) in documents. Techopedia puts it into simpler terms: Unstructured data represents any data that does not have a recognizable structure.

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

InteractionMetrics

JULY 10, 2023

The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. Now, there are these three blog posts,” and it was just kind of a jumbled mess. And for a while, that was the case for Michele.

Start-ups 138

Start-ups Invoicing Education Sales 138