blog tag call-center-performance 
Intercom, Inc.
JUNE 22, 2018
He explains, “You have a problem, you’re trying to solve it, and then you have a system where the performance improves when you give it more training data…The more data you get, the better your estimate.” Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post']. Get all other posts.
Zendesk
MAY 25, 2022
Being an active member of the CX community can and will impact your company’s performance: It generates leads and valuable partnerships, and it creates brand awareness when you start getting invited to events, for example. Make sure you tag me so I can say “Hi” right back. Start reading these blogs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CommBox
JANUARY 4, 2022
According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. In short, having set-in-stone values prompts employees to stay with you longer and perform higher, while also giving customers a better reason to shop with you. What does all of this mean? With CommBox, you can: .
Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. But how many would list quality assurance, a standard contact center metric, as a customer experience metric? In the modern contact center, these ARE customer experience metrics. Use AI to augment agent performance as it makes sense.
Customer Service Life
MAY 15, 2017
This article was originally published on the FCR blog on May 3, 2017. At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. Click here to read the original.
Customer Service Life
FEBRUARY 4, 2019
The text of this article originally appeared on the ICMI blog on December 5, 2018. Hint: Focus on Agent Performance. There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. Slack has revolutionized contact center communication.
Intercom, Inc.
APRIL 22, 2021
My sister is a graphic novelist – she writes graphic novels, she sells graphic novels, and her career is centered on this idea of writing, illustrating, and selling these books. Going from that moment where I was managing folks but utterly clueless and unprepared was really the center of my first book, An Elegant Puzzle.
Expert insights. Personalized for you.
223 
Let's personalize your content