Intercom, Inc.

SEPTEMBER 22, 2022

No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch. She dove into the world of customer interviews, and just like that, she was hooked. Instead of focusing solely on customers who have churned, conduct interviews throughout the entire customer lifecycle.

Start-ups 138

Start-ups Invoicing Education Sales 138

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. With his latest book, Staff Engineer , Will is hoping to answer all of these questions. Will: Yeah, that’s a great question. They’re asking you questions, and you just don’t know what the right answer is. I don’t know.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Intercom, Inc.

JUNE 5, 2019

Here are some of our favorite ways to use apps in your inbox: Address payment questions and upgrade subscriptions without leaving your inbox using the Stripe app. Even better, preempt questions about known issues by using Statuspage on your Messenger home screen. Now that’s an inbox built for you. Want to get started?

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

Zendesk

MAY 20, 2022

Set up interviews with your best clients (or send them surveys) to see why they decided to partner with you. Compile key quotes from interviews that demonstrate what your target audience needs, and give them to your sales team. Allow your sales team to prepare for those questions and objections ahead of time. Who to interview.

Sales 98

Sales Start-ups B2C Construction 98

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Alternately, try asking them one or two everyday situational questions that will let you know whether that person is patient or not.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. The type of Voice of Customer analytics you’ll use depends on your audience and the questions you want to answer. Understand the Problem/Question Before Solving it. Types of Voice of Customer Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

NOVEMBER 27, 2023

That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. Ask users clear and short questions to get straightforward feedback and avoid confusion. What would you do if you got more than THOUSANDS of qualitative in-app feedback?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Intercom, Inc.

MAY 24, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. ” For us, it really comes down to the technology a company uses as well as their business tag.

B2B 182

B2B Sales Start-ups B2C 182

Comm100

SEPTEMBER 7, 2017

These live chat interview questions and answers will help you get to know your prospective agents, and decide if they are the best match for your company. This first question gives your interviewee a chance to show off their understanding of the customer service industry. In your opinion, what makes for great customer service?

Sports 45

Sports Customer Service Start-ups Construction 45

Comm100

DECEMBER 12, 2017

A journey map talks about the different questions and feelings that a customer has at each touchpoint. Customer tells many people about the issues and problems he experienced with the company and even writes a blog post about his experience which he shares with the world! There is never one single way to approach journey mapping.

Customer Journey Map 59

Customer Journey Map Customer Experience Touchpoint Social Media 59

Zendesk

FEBRUARY 17, 2022

Once you capture those details, you can regularly nurture leads through content that builds brand awareness, answers customer questions, and reiterates your company’s reputation as an expert in its industry. The resource should offer trustworthy insights that are backed by experience, research, and interviews.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98