blog tag long-hold-times 
Intercom, Inc.
APRIL 4, 2022
If that sounds like just the product missing from your tech stack, head over to our latest blog post where you can find out even more. Ditch long hold times with Intercom Switch. Upgrade your customer experience and save their time, while giving your team the tools they need to handle higher support volumes.
SurveySensum
OCTOBER 23, 2023
GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools.
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Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. What about average handle time, service level, or agent attrition? Average Handle Time (AHT). For email support, you might instead be looking at emails sent per hour if you don’t have a system to track email handle time and that’s similar enough.
Comm100
NOVEMBER 8, 2017
So, it’s time for you to assemble your live chat dream team. This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. But how do you know who is going to be a good match for your team?
SurveySensum
DECEMBER 14, 2023
NPS has long been a go-to metric for businesses seeking to gauge customer loyalty and satisfaction. With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. However, NPS still holds importance when it comes to measuring customer satisfaction and loyalty.
Comm100
FEBRUARY 20, 2018
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Source: Alex Knight. Why Chatbots?
Comm100
NOVEMBER 6, 2017
Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). The point is that businesses have been a part of the dialogue for long enough that nowadays we have a pretty clear idea of what to avoid in social media. Prevention Tip.
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