Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. Integrate Slack with support tools. That sent me on a quest to understand how our support teams use Slack (Read Part One and Part Two of my findings here). Hint: Focus on Agent Performance. It’s a perfect complement to this integration.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Zendesk

JULY 30, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences. BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. You can even create a new order for a given customer directly from the ‘BaseLinker for Zendesk’ app. BaseLinker.

E-commerce 52

E-commerce Construction Sales Government 52

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One tool we work with quite often is Zendesk , an omnichannel customer service platform in use by many of our clients.We tend to intersect with Zendesk at a few different stages in our client journey.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Intercom, Inc.

SEPTEMBER 5, 2019

Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Which got me thinking about this Superhuman-of-blogging approach. Height is of the same order, and I’m going to guess Quill’s in that nature too. The WordPress piece is not the high-order bit.

Start-ups 138

Start-ups Engineering Sales Innovation 138

Hodusoft

JULY 26, 2023

Some websites will belong to software providers such as Ameyo and Zendesk and some sites will belong to online platforms such as SoftwareSuggest and G2. This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

ProProfs

APRIL 5, 2022

They also help in providing customer support and collecting valuable information. Organize your leads and accounts into ‘notes’ and ‘tags’. Blogging, SEO, and ad tracking & management Free and paid plans. Throw in the fact that it supports tonnes of integrations and you have a powerful lead generation medium. .

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Zendesk

FEBRUARY 17, 2022

Tag the experts you interviewed on social posts about the lead magnet. When you send a confirmation email with the score, include a link to a blog post that covers topics related to the quiz. You likely already have all the building blocks in the form of existing blog posts and how-to guides.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Company Seeks Omnichannel Customer Support Software. 24/7 live chat support. Zendesk was founded in 2007 by three friends using an old kitchen door as a desk. The question is a loaded one. A user-friendly interface.

Social Media 42

Social Media CRM Omnichannel Invoicing 42