Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. Suddenly, AI is everywhere. In SaaS company boardrooms around the world, businesses are racing to find ways to integrate the latest cutting-edge technology into their strategies.

AI 59

AI Start-ups Education Customer Service 59

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. The problems that plague the minds of QA and monitoring teams are many, but some are more prominent than others – and have a bigger impact on the company’s bottom line. Nabahat Shanza. nabahatShanzA. Lindsey Brown. PortCity_Comm.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

NOVEMBER 8, 2018

But doing this in a truly customer-centric way takes more thought than taking a tech-first approach. When considering adding a new customer communication channel, a company needs to carefully consider when, how, and why a group of customers would use a certain channel. AI-powered chatbots. Knowledge base. Social media.

Social Media 50

Social Media AI Machine Learning Technology 50

Intercom, Inc.

JANUARY 12, 2021

Your company probably has enough problems worth solving that are far more valuable than any of the mythical benefits of multi-cloud deployment. Click ops” can be fast and effective, but the advantage of having a version-controlled, peer-reviewed definition of your infrastructure is significant. Optimizing costs.

Engineering 269

Engineering ML Technology Technology 269

Intercom, Inc.

OCTOBER 31, 2019

When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. I am the CEO of a company called Woven, which is an intelligent calendar for busy professionals, and I have spent my entire career focused on the productivity of others.

Start-ups 169

Start-ups Technology Technology AI 169

SugarCRM

JULY 25, 2023

Control and Protect Your Data and CRM Environment An All-in-One CRM can control and protect your data and CRM environment through various measures and features. Moreover, this type of CRM ensures that each department has control over their specific functionalities and data within the platform.

CRM 26

CRM Compliance Innovation Sales 26

SugarCRM

MAY 24, 2021

This automates the capture of data points from email and text, voicemail and other interactions, and goes on to enrich that automatic process with AI-driven input from third-party sources of data. Companies wind up waiting on promised new features for a year or more after submitting a support ticket.

Innovation 33

Innovation Customer Experience Machine Learning Data Entry 33

Customer Experience Matrix

FEBRUARY 17, 2021

Every year, the number of systems grows, fed by a proliferation of channels, declining development costs, and easily available funding. My prediction is based less martech trends than a general impression that many people feel the world is spinning out of control and want to rein it in. But there’s an air of hubris to this.

Artificial Intelligence 89

Artificial Intelligence AI Technology Technology 89