blog video-chat-digital-banking 
Uniphore
JANUARY 25, 2022
A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Video will be Preferred CX Platform. With the mass migration to working from home, video conferencing has become ubiquitous. At the same time, our appetite for video content has grown exponentially. Video-based AI software is the answer to that demand.
Hodusoft
FEBRUARY 1, 2023
Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. One of the areas where this evolution is most evident is in the way banks communicate with their customers. What is a banking phone system?
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Comm100
APRIL 21, 2022
Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are typically driven by the interests of its shareholders, credit unions’ not-for-profit status drives them to focus on delivering the very best service to its members. However, this is now changing.
Comm100
MARCH 2, 2022
Credit unions are not-for-profit and are owned by the people who use its services – their members – rather than shareholders or investors like banks typically are. This means that while making a profit is a bank’s priority, credit unions’ overriding goal is to provide the best service to their members. Table of contents.
Comm100
AUGUST 8, 2022
As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. What is a chatbot?
Fonolo
AUGUST 28, 2018
Check out Five Things to Know about Magic Quadrants for a video interview with someone who used to help create MQs. Vertical markets in the sample base included: retail banking, insurance, health care, government, retail/e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities.
Comm100
NOVEMBER 5, 2020
Use this blog post to learn how to create an internal knowledge base in just four easy steps. Like digital libraries, external knowledge bases empower customers to take matters into their own hands by making popular topics easily searchable and consumable. Does it support rich data formats like video and images?
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