If you want a consistent experience across all touchpoints, you must ask for customer feedback at each one
PeopleMetrics
SEPTEMBER 12, 2019
Ready to collect feedback at every touchpoint? Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Contact PeopleMetrics: About the Author.
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