Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SugarCRM

DECEMBER 15, 2021

The lack of visibility into customer data has pushed many companies to the edge of a customer relationship crisis. Still, those who have closed the data gaps and improved the accuracy and completeness of their data stand to improve retention, increase revenue, and gain more predictable business outcomes.

Event Planning 49

Event Planning Construction AI Sales 49

Intercom, Inc.

MARCH 25, 2021

It’s not about tackling problems as they pile up or chasing survey scores, it’s about building the foundation for customer-driven growth. The five competencies: Customers as assets. Align around customer experience. Build a customer listening path. Proactive experience, reliability, and innovation.

CX 181

CX Start-ups Business Growth Engineering 181

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Intercom, Inc.

JULY 29, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. They’re an engineering platform, and I’d always been more on the front end. We decided to push on, but we had to re-engineer all of our onboarding programs to make that happen. Kieron: Absolutely.

Sales 223

Sales Start-ups Engineering Finance 223

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. Best Features: Some of the best features that SurveySensum offers are: Advanced survey customization to match unique requirements.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Intercom, Inc.

MARCH 22, 2022

Across marketing, sales, and support, there are countless customer engagement opportunities that allow you to acquire, retain, and nurture more customers, creating long-lasting customer relationships that drive growth. The Engagement OS is a unified platform for all customer-facing teams to use together.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129