Business Growth Customer Satisfaction Engineering Innovation 
Beyond Philosophy
APRIL 14, 2022
Now, let’s move on to what customers say: 81% of customers say a positive customer service experience increases the likelihood that they’re going to spend more money or make more purchases. 61% of customers say that they would switch to a competitor just off the back of one bad service experience.
Intercom
MARCH 7, 2024
Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale.
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CommBox
DECEMBER 20, 2022
CommBox’s autonomous communication platform hits the sweet spot between efficiency and CX and empowers 350+ customers from all verticals to benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. . What Customers Love About CommBox .
Intercom, Inc.
AUGUST 26, 2020
. “Chatbots are powering faster resolutions to customer queries while reducing overhead for agents” The business impact is impressive: companies who use chatbots are 60% more likely to report a definite improvement in resolution times and 30% more likely to report a definite improvement in customer satisfaction.
Logicalware
MAY 24, 2023
Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Today, the Puzzel customer engagement platform comprises five integrated solutions. The pandemic has acted as a transformative force for technological innovation, particularly AI.
Execs In The Know
MAY 26, 2021
During this special WFH-themed virtual briefing, those in attendance will have the opportunity to tap into the knowledge and expertise of an all-star lineup of solutionists and forward-thinking innovators. Daniel Borrelli — RPA Solution Engineer, NICE. Remote recruiting, hiring, training, and coaching best practices.
Zendesk
OCTOBER 20, 2023
It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.
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