Steven Van Belleghem

JANUARY 17, 2023

Shep Hyken’s Customer Service Blog. Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, Forbes contributor and a New York Times and Wall Street Journal bestselling author. Blake Morgan is a customer experience futurist, author and keynote speaker.

Customer Experience 142

Customer Experience CX Innovation B2B 142

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. Roy Atkinson. RoyAtkinson. Chelsea Krost. ChelseaKrost. Shep Hyken.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

SugarCRM

APRIL 30, 2024

Recently, generative AI has revolutionized how businesses manage customer relationships with customers. The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX).

CRM 26

CRM AI Customer Experience Artificial Intelligence 26

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. We spoke to Messina on a recent podcast about this concept and how it applies to customer-driven growth. We see chatbots mimicking human behavior already today.

AI 166

AI Social Media Artificial Intelligence CX 166

MattsenKumar

SEPTEMBER 27, 2021

A call center is frequently the first point of contact for customers and the most consistent point of contact throughout their interactions with your company. 61% of customers refuse to do business with companies that provide bad customer service. What Is Call Centre Management? Commit To Technology.

Contact Center 52

Contact Center Technology Technology Finance 52

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Micah even discusses how technology has and will change the guest experience.

Hospitality 149

Hospitality Hospitality Retail Engineering 149

Hodusoft

AUGUST 27, 2020

We understand that customer service is the asset of a business, and it needs to run even in complex situations. Here are focusing on the key functionalities of call center software and contact center software that promote remote work for the businesses. So, why not call centers or contact centers? Remote Agent.

Business Operations 52

Business Operations Contact Center Business Management Technology 52

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

SugarCRM

MAY 25, 2023

But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations. While contact management is still a core function, sure, CRM now has something for every team and individual in your organization.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

SugarCRM

NOVEMBER 28, 2023

CRM is undergoing a significant shift, driven by advances in technology and changing business dynamics. The Need for a More Configurable and Accessible CRM is Rising The most prominent CRM challenges faced are technology integration (41%), platform feature limitations (41%), and internal knowledge and skills (37%).

CRM 26

CRM Sales AI Machine Learning 26

ClearAction

JANUARY 6, 2021

Customer experience is something that occurs in customers’ perceptions. Customer experience management is what business managers do to understand and guide the matching of perceptions and performance. Customers want their journey to be trouble-free.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

SugarCRM

NOVEMBER 27, 2020

No one knows better than customer service managers know how vital customer communication is to the success of a business or its product through every avenue of the company. SugarCRM offers an excellent tool to help your business manage customer communication, and it’s called SugarLive.

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Elevate services by incorporating direct customer support surveys to gather insights. Be there when your customers need help.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Comm100

FEBRUARY 5, 2018

While there may be a wide range of vendors hitching their products to the “customer engagement” buzzword, these software solutions do share a common broader theme. Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Hodusoft

JULY 13, 2023

Higher customer satisfaction What comes to your mind when you hear the word ‘unlimited extensions’? Excellent scalability, flexibility, customization, business growth, better collaboration, ease of management, superior customer service, crystal clear voice quality, and more.

Customer Satisfaction 59

Customer Satisfaction Start-ups Contact Center CRM 59

Comm100

FEBRUARY 6, 2018

Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Business Seeks All-in-One Customer Service Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Powerful Email Marketing Automation Tool. Astute Solutions. Travel and Tourism.

Social Media 42

Social Media CRM Omnichannel Invoicing 42