Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Intercom

APRIL 26, 2022

Maintain an omnichannel customer experience. “Customers get to enjoy a fully personalized experience while providing you with CX nourishing feedback” Not anymore! This means they get to enjoy a fully personalized experience while providing you with CX nourishing feedback. Maintain an omnichannel customer experience.

E-commerce 109

E-commerce Customer Experience Social Media Omnichannel 109

Comm100

SEPTEMBER 13, 2021

More flexibility in business operations. Especially today, when the global pandemic has accelerated change among businesses and customers alike, the potential benefits of digital transformation are incredibly high. Consolidation of channels and data through connected omnichannel software. Improved efficiency of processes.

Customer Service 91

Customer Service Social Media Omnichannel Technology 91

Comm100

AUGUST 8, 2023

Tailor-made interactions nurture customer loyalty, which can ultimately translate to new and repeat business. Streamlined Business Operations By taking over repetitive tasks, chatbot automation allows human agents to devote their skills to more complex and value-adding tasks. They want it on social media, SMS and in-app too.

Omnichannel 47

Omnichannel Machine Learning AI Social Media 47

Fonolo

MARCH 6, 2019

This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. In addition to hosting an annual conference, and paying homage to outstanding leadership with its Customer Service Excellence Awards, GTACC is a useful resource for knowledge-sharing in the CS and CX spaces.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Hodusoft

OCTOBER 19, 2022

Harnesses data analytics to make strategic decisions Data has become a valuable resource that can be utilized to analyze and gain insights into business operations. Customer service software provides advanced call analytics and reporting to empower financial businesses for making strategic decisions.

Contact Center 52

Contact Center Finance Omnichannel CRM 52

Comm100

SEPTEMBER 22, 2021

Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. For successful digital transformation in CX, that means collecting feedback from your customer support team. 5 Best Practices to Prepare for Digital Transformation. Engaging With Leadership.

Customer Service 65

Customer Service Social Media Omnichannel Technology 65

Lumoa

MARCH 20, 2018

Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SugarCRM

MARCH 28, 2024

Leveraging CRM Solutions to Boost Sales CRMs have become the golden standard of successful business operations. While in the past, these were just a way to tackle customer information management, these days, CRMs are complex and can be leveraged in multiple ways to overcome business challenges.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Lumoa

MARCH 20, 2018

Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX).

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

Hodusoft

NOVEMBER 1, 2022

The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. To ensure optimized call center operations, every business strives to improve its FCR. . How important is FCR for businesses? Moreover, it accelerates referrals.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Comm100

AUGUST 20, 2019

Customer experience (CX) is centered on the needs and perceptions of the customer , not the business. This includes understanding customer needs at every stage of the CX life cycle, interactions with your business, and the difficulties they encounter. What is the importance of Customer Experience for your Contact Center?

Contact Center 40

Contact Center Customer Experience Actionable Insights Start-ups 40

Zendesk

APRIL 6, 2021

During this transition, companies used the term “contact center” to indicate more contemporary operations where teams communicated with customers over email, chat, messaging, or other advanced technology. Today, customers demand a seamless, omnichannel experience, so there isn’t really a distinction between call and contact centers anymore.

Contact Center 52

Contact Center Omnichannel Start-ups Technology 52

SurveySensum

JULY 2, 2023

It is suitable for businesses of all sizes and is affordable for startups and SMBs. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. Qualtrics Qualtrics is a CX management platform that helps businesses run, analyze and act on customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JUNE 24, 2023

By regularly monitoring customer satisfaction metrics and paying heed to the changing customer feedback trends, businesses can track progress, set improvement targets, and implement changes to enhance overall customer experiences. Gain a Competitive Advantage No matter which sector your business operates in, competition is inevitable.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

Zendesk

NOVEMBER 3, 2023

It’s designed for the entire service experience and trained on the best customer experience (CX) data—billions of data points from real customer interactions. It can also be customized, making it easy for businesses to apply AI how they prefer. Zendesk, for example, offers generative AI in the unified, omnichannel Agent Workspace.

AI 52

AI Machine Learning Artificial Intelligence ML 52