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Best AI Chatbot Features to Win More Sales

Ameyo Callversations

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing.

AI 52
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NPS Benchmark for Industries and Affecting Factors

SurveySensum

Any positive integer can be deemed to be a good NPS score since it indicates the overall positive sentiments of customers towards the business. So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. It enables businesses to pick up real-time insights about customer and employee loyalty.

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Who’s who: Understanding your business with customer segmentation

Intercom, Inc.

Business Operations initiated segmentation because of its high priority and our mandate to catalyze collaboration and push progress. For example, our Finance team is now able to confirm whether new customer growth is up in our target segments. Assessing progress on our strategy. How to segment your customers.

B2C 184
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Should ITSPs invest in Multi-Tenant IP PBX?

Hodusoft

On-premise maintenance translates to having an in-house IT team, infrastructure costs, communication systems downtime (for upgrades), which can mean loss of business making it an expensive proposition. Besides, industries like the finance sector, hospitals, etc. cannot afford such outages. . Auto Provisioning.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries. Website : [link].

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How to prioritize your CX budget

Zendesk

The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. Health, wellness, and medicine took center stage this year as healthcare companies and hospitals faced enormous pressure to adjust to the changing nature of the pandemic.

CX 52