Customer Bliss
JANUARY 4, 2019
I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.
Zendesk
MARCH 15, 2021
While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. “At
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Customer Bliss
OCTOBER 11, 2016
You need to unify the areas and don’t let operations or finance grab at customer metrics in their own vocabulary. If you have an organization totally designed around silo-by-silo action plans, metrics, surveys, and strategies … you’re going nowhere and customer churn will be through the roof. Bank on that.
Lightico
MARCH 30, 2022
Whether a process takes place within a clinic or hospital setting, or a virtual setting, one thing is for sure: traditional paperwork and wet signatures prolong time to completing a healthcare task. When they arrive at a clinic or hospital and have to fill out and sign tons of forms, it adds an additional headache that they don’t need.
Ameyo Callversations
JANUARY 19, 2022
This kind of chatbot is effective for sectors like banking and hospitality, where few questions suffice to gain all the required information from the consumers to perform a particular action. Finance and Account Management: . The purpose of this chatbot is to execute a transaction on behalf of the user. Conversational Chatbot-.
Steven Van Belleghem
OCTOBER 20, 2020
Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals. Normally you have to pay upfront onsite for a procedure.
The Customer Service Blog
DECEMBER 9, 2021
Customer facing employees across all industry sectors - not just retail, but train guards, those in hospitality roles or engineers and call centre staff, are dealing with an increasingly frustrated and disenfranchised public, leading to unacceptable levels of hostility and abuse. A copy of the letter is published below.
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