Intercom, Inc.

AUGUST 20, 2020

In the 1990s the internet was presented as a physical place: a corner of your home where you could log on and log off. If you enjoy the conversation, check out more episodes of our podcast. If you enjoy the conversation, check out more episodes of our podcast. Short on time? You can be described as many things.

Technology 243

Technology Technology Social Media Start-ups 243

Qualtrics

MARCH 26, 2020

Whereas once a researcher may have surveyed respondents exiting a grocery store, or gone door-to-door, today these actions might be hazardous to both respondents and to the in-person interviewers. Is your target population online? If most of your target population is online, then the main consideration is how to reach them.

Legal 39

Legal Start-ups Sales 39

Zendesk

OCTOBER 20, 2022

If you’ve ever stumbled over your words asking for directions or dared to invite someone you like for a coffee, you know the feeling. Enter the probing question—a sales tactic that will help your team seal more deals. The purpose of a probing question is to learn more about your prospect’s needs so you can better meet them.

Sales 52

Sales CRM Start-ups B2B 52

Customer Bliss

OCTOBER 31, 2019

Determine Potential Bottlenecks Within Your Organization. As CCOs, a lot of our work involves understanding what drives the culture of the organization. It’s about how the organization views its customers/audience, and vice versa. This deep dive is what I often refer to as the underbelly work. One group had too much power.

Social Media 44

Social Media Innovation Start-ups Customer Experience 44

Intercom, Inc.

JUNE 17, 2021

If you enjoy our discussion, check out more episodes of our podcast. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. To kick us off, do you want to give us a bit of background on your work and what you and your team do here at Intercom? Is it safe? Are we ready?

Start-ups 207

Start-ups Construction Gaming Engineering 207

ProProfs

JULY 26, 2021

These tools can help you internally manage everything related to your employees’ job duties. The same goes with the data received from your human resources department on recruitment and employee leaves. Leading and managing a workforce successfully, thus, becomes a problem for these managers. What is Workforce Management?

Start-ups 52

Start-ups Compliance Contact Center Gaming 52

Intercom, Inc.

JUNE 25, 2020

If you enjoy the conversation, check out more episodes of our podcast. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. Allyship is something we have been thinking about a lot recently at Intercom. I hope you will find as much value in listening to this as we did in producing it.

Start-ups 223

Start-ups Engineering Machine Learning Technology 223

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. Shifting your focus from the supply side (i.e. “Build it and they will come”) to the demand side allows you to have insights into who your real competitors are. From patriot to Pokemon.

Sales 265

Sales Start-ups Engineering Education 265

Zendesk

FEBRUARY 25, 2022

Find your network of champions. Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace. Yet women are still promoted to higher-ranking and higher-paying leadership roles at lower rates than men. The gap in burnout between women and men has nearly doubled in the past year.

Customer Service 98

Customer Service Contact Center Start-ups Engineering 98

Qualtrics

JANUARY 30, 2019

Also as a result of that annual survey, we check in with people at other periods. These check-ins give us data points on how employees are feeling. Also as a result of that annual survey, we check in with people at other periods. These check-ins give us data points on how employees are feeling. Over to Lenke!

Entertainment 20

Entertainment Start-ups Technology Technology 20

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. But there’s a better way now.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom, Inc.

OCTOBER 17, 2019

If you enjoy the conversation and don’t want to miss the rest of the series, you can subscribe on iTunes or Google Podcasts , stream on Spotify or Stitcher , or you can grab the RSS feed in your player of choice. And output, in my opinion, is shipping: shipping product, shipping things out the door, and outcome is the impact of that.

Sales 119

Sales Engineering Start-ups Data Entry 119

Customer Bliss

JULY 30, 2019

In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . Don’t answer us, at your peril. Check Your Bias at the Door. When you judge your customer, you lessen your humanity. So check your bias at the door.

Retail 51

Retail Business Growth CX 51

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. So what’s the solution? billion in 2015. billion in 2015.

Start-ups 199

Start-ups Engineering Gaming Education 199

Intercom, Inc.

MARCH 31, 2022

If you enjoy our discussion, check out more episodes of our podcast. You can follow on Apple Podcasts , Spotify , YouTube or grab the RSS feed in your player of choice. You can follow on Apple Podcasts , Spotify , YouTube or grab the RSS feed in your player of choice. This got us thinking about the nature of surveys.

Government 118

Government Start-ups Agriculture Technology 118