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How housing associations can leverage technology to enhance their repair processes   

Logicalware

In addition, Housing Associations have to report on gas, fire and other statutory safety checks, indicating an easier and more streamlined process for amending these visits will help drive compliance levels. Customer service agents are extremely knowledgeable, but they are not trained engineers, plumbers or field operatives.

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How to get started with AI in 5 simple steps

CommBox

Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. Identify your top 3 business needs Forget about AI as a grander concept, and reverse engineer your AI strategy. The challenge in 2024? How-to-get-started-with-AI-in-5-simple-steps.by-Dvir-Hoffman-CEO-at-CommBox

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Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software

Hodusoft

Even though it’s a recent technological innovation, its origins can be traced back to the late 1880s, i.e. the days of the telegraph. As per a renowned study , four out of every five customers prefer omnichannel communication because of the seamless communication experience. It’s the acronym for Unified Communications as a Service.

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Best AI Chatbot Features to Win More Sales

Ameyo Callversations

Other industries, such as B2B, manufacturing, and engineering, leverage AI for workflow automation. AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. Strong NLP Engine and ML Capabilities. AI Chatbot and its Importance.

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The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

Automated Speech Recognition (ASR): AI technology specifically designed to convert spoken language into text accurately and efficiently. Empowered by neural networks, it goes beyond traditional search engines, truly comprehending user queries to provide the most relevant results and even generate new text-based content and images.

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11 Keys to Designing Effective IVAs

DMG Consulting

Recent advancements in artificial intelligence, coupled with consumer partiality for digital channels, are driving interest in and adoption of intelligent virtual assistants (IVAs) and a related technology, robotic process automation (RPA), or “bots.” At the same time, customers benefit from individualized customer experiences.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.