SurveySensum
SEPTEMBER 4, 2023
While creating SaaS customer surveys, do you often wonder about the right time to launch these surveys? It’s because SaaS businesses like yours need happy and long-lasting customers. So, let’s figure out when you should launch your SaaS customer surveys and what questions you should ask.
Customer Service Life
AUGUST 22, 2019
To summarize, the author of the article listened to earnings calls for 50 S&P 500 companies in 2018 and found that NPS was mentioned 150 times. And in many of these companies, NPS is tied to employee performance measurement and bonus structures, impacting everyone from the CEO on down to the folks in the contact center.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
JANUARY 24, 2024
After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.
SurveySensum
MARCH 15, 2024
It helps you identify and understand your customer base. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc.
SurveySensum
DECEMBER 8, 2021
Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product. She says, “I’d add surveying at seemingly inappropriate points in the CX journey e.g The key is to strike the iron while it is still hot!
SurveySensum
FEBRUARY 28, 2024
Dynamic Dashboards and Insightful Reports Effortlessly explore a thorough 360-degree dashboard, allowing you to delve into various channels such as emails, pulse surveys, and custom surveys seamlessly. Best Features: It provides an instant survey launch facilitated by 100+ built-in templates.
Qualtrics
JULY 31, 2019
Whether it’s frontline staff closing the loop with dissatisfied customers, or head office analyzing NPS alongside revenue. Tetra Pak uses O-Data gathered on SAP systems to trigger surveys at certain points in a customer’s journey, and includes questions matched to the customer’s profile.
Expert insights. Personalized for you.
52 
Let's personalize your content